Image Banner not showing on website or mobile

2 0 0

Hey! So I'm new to Shopify and would really appreciate any help! My image banner is not loading on the website or mobile site. It's there when I'm in customization but when I click online view, it does not show. How can I resolve this issue?

Replies 2 (2)

Shopify Partner
303 50 48

Hi @Roji28. Can you please share your store URL so that we can look at it?

Brain Station 23 PLC
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Shopify Expert
54 6 11



Please share your store url and if it is password protected, please share the front screen pass by going to Online store --> Preferences (scroll to the bottom and share it) to so that we can take a look at your frontend.


Alternatively, you can remove the frontscreen pass for us to take a look.