Image Banner View Issue - Desktop and Mobile Optimization

[davidgreen1]

Hi everyone,

Hoping for a pointer to help me to make an image look uniform across desktop and mobile view.  The image looks ok in customize mode, but when i save and view in view my store it is too cropped on both the mobile and desktop view.  I have tried so many different sizes, aspect ratios - like dozens and i cant seem to get it to look good on both views.

See word doc below that shows the issue and desired view.

https://docs.google.com/document/d/1Ai4lnPlOYgq9fP4kyX7VgzDBH2ZeAIwA/edit?usp=drive_link&ouid=118031...

Any suggestions would be most welcome.

Thank

[websensepro]

Hi @davidgreen1 , kindly provide your store URL please and if it is password protected, please share the password as well. Thanks

[davidgreen1]

Hey Websensepro, i worked it out - thanks.  

I simply had to select under the 'Banner Height' option 'Adapt to first image' and it looks fine now on both desktop and mobile!!!

Thanks 

Dave

[ZestardTech]

Hello @davidgreen1 ,

Could you please provide the URL/ password  to your store so that I can check it and provide you with the exact solution?

[davidgreen1]

Hey Zestard Tech, i worked it out - thanks.  

I simply had to select under the 'Banner Height' option 'Adapt to first image' and it looks fine now on both desktop and mobile!!!

Thanks 

Dave

[Mateen_Asghar]

Hi @davidgreen1,
Can you please share the store URL and password if it is password-protected?

[davidgreen1]

Hey Mateen, i worked it out - thanks.  

I simply had to select under the 'Banner Height' option 'Adapt to first image' and it looks fine now on both desktop and mobile!!!

Thanks 

Dave

[DaisyVo · Accepted solution]

Hi @davidgreen1 

Please provide the URL and specify the exact section you are referring to.

• For desktop, it’s recommended to use images with a horizontal aspect ratio, approximately 16:9.
• For mobile, the aspect ratio should ideally be 1:1 or 9:16.

This ensures the images display properly across different devices.

Best,

Daisy

[davidgreen1]

Hi Daisy, thanks for the response, my store is still in draft and i am new to this so not sure if i am comfortable sharing the URL and password just yet. I may be being over cautious but ive been bombarded with people asking for my URL and password.

Ive added some screen shots to a doc in a google drive, does this help?

Thanks 

Dave

[davidgreen1]

Hey Daisy, i worked it out - thanks.  

I simply had to select under the 'Banner Height' option 'Adapt to first image' and it looks fine now on both desktop and mobile!!!

Thanks 

Dave