Is your ecommerce site secure? Discussing potential issues

charbles
Tourist
11 0 2

i have discovered a serious issue within my store which i suggest you should all be aware of. i attach screen shots which highlights the issue. it may be worth many of you checking your stores,. their isw also html inasertede into my theme.21.04.2022_07.56.57_REC.png20.04.2022_22.47.13_REC.png20.04.2022_22.42.06_REC.png20.04.2022_17.42.16_REC.png

Reply 1 (1)

Lana
Shopify Staff (Retired)
849 77 109

Hello @charbles!

 

Thank you for the screenshots - would you be able to please tell me a little bit more about this and how it happened? I am seeing that those emails appear to be from GoDaddy, - have you contacted their support about this also?

 

I understand that security issues like this can be very frustrating. Was anything lost/deleted when this happened? If so, I would recommend you get in touch with our support here so that we can have a look and see if any recovery is possible.

 

The best next step for you would be to change your password by following these steps here, and I would also strongly recommend that you set up two-step authentication to further secure your account.  

Lana | Social Care @ Shopify
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