Issue with ADD TO CART button vs ShopPay line // CRITICAL

Solved

Issue with ADD TO CART button vs ShopPay line // CRITICAL

ablakart
Excursionist
25 0 2
Hi Shopify community,
 
I'm having have a critical issue in my store and I'm hoping someone can help asap 🙂
 
The ADD TO CART button does not show for some products at the website. From what I'm seeing, it affects products that has size variants but only one color option. The code is not showing color swatches in that case in our store. I think this is because we have a conflict in the code from the ShopPay line and happens only when users are having the ShopPay info showing (if you go incognito and that the ShopPay info is not showing, the ADD TO CART button is showing correctly) . See below product links for instance:
 
 
 
 
 
Note everything is working well on some other products like the one below:
 
https://www.hiroclark.com/products/the-beanie (product with no size variant but only one color variant)
 
https://www.hiroclark.com/products/california-sober-t-shirt (product with many size & many color variants)
 
We are probably missing sales on those products so let me know if someone can help!
 
Thanks,
Antoine
 
Capture d’écran 2025-01-14 à 08.53.01.png


Accepted Solution (1)

namphan
Shopify Partner
2263 296 332

This is an accepted solution.

Hi @ablakart,

I checked and currently, your product page is loading very slowly, so during the loading process, you will not be able to see the 'add to cart' button.

After loading is complete, everything should display fine.

Coffee tips fuels my dedication.
Shopify Development Service
PageFly Page Builder Optimize your Shopify store (Free plan available)
Need help with your store? namphan992@gmail.com

View solution in original post

Reply 1 (1)

namphan
Shopify Partner
2263 296 332

This is an accepted solution.

Hi @ablakart,

I checked and currently, your product page is loading very slowly, so during the loading process, you will not be able to see the 'add to cart' button.

After loading is complete, everything should display fine.

Coffee tips fuels my dedication.
Shopify Development Service
PageFly Page Builder Optimize your Shopify store (Free plan available)
Need help with your store? namphan992@gmail.com