Issues with wrong page loading on my site?

[BootlegCraig]

I'm using the trial of the Avatar theme to see if it will work for my needs before purchasing it. I have created landing pages for several of my products that have options (I sell stickers, buttons, labels, ect - and there are different types of basic styles for each product).

When I link the page that associates with a specific product, it always displays the same one page. For example, for my "Roll Labels" button, when clicked, it takes you to the "Custom Vinyl Stickers" landing page. 

I have reached out to the creator of the theme, and given them access to my site, but it's been 3 days and they've yet to log in to look. 

Any insight or advice? All pages are using "Theme default".

[Erin]

Hi, @BootlegCraig. I can definitely look into this with you! I just have a few questions to make sure I fully understand and give you the best advice for what you're hoping to do. The fix for this can differ based on how you created your products and pages, and where you're trying to view them.

• Can you tell me more about the landing pages you created for your products? For example, how did you create these pages and how did you connect them to your products?
• Can you tell me more about the options your products have?
• Can you walk me through the steps you're taking to view your products? Are you viewing all of this on your storefront or within your theme editor?

If you have any screenshots or screen recordings showing the problem, that can help as well! In the meantime, I can still share some information to help you get this set up.

Using Shopify, you'll want to follow these steps to add a product. If your product has different styles to choose from, you can add those styles as variants by following this guide. All of this will be done within your Shopify admin by going to Products.

The way products are displayed on the storefront will depend on your theme and which page your viewing. By default, all products use your Default product template for individual product pages. This means that the layout and general look of the product page will be the same for all products. The information on product pages will differ depending on the product being viewed. If you'd like some products to have a different page layout, you would need to create additional product page templates. You can read more about theme templates here.

Your products can also be viewed on other pages. For example, you can feature products on your home page, or other pages, by connecting them to the available sections and blocks in your theme editor. You can read more about using sections and blocks here. Another option is to connect products to your navigation so that customers can get to product pages right from your menu. You can read more about menus and links here. Depending on what you're hoping to do, the steps to fix it can look a bit different.

Please let me know if you have any questions! I look forward to hearing back from you.

[BootlegCraig]

Hi Erin! 

Thanks for replying. I made these pages from within the main menu of shopify under "online store" - "pages", and titled them for each landing page. I am editing a preview/trial of a paid template and in doing so, I have sections that are images with text to the side of them. I have the option of adding a "buy now" type of button - and in linking where that button goes (to the landing page associated to the product I'm editing), I'm encountering this issue. 

I am a print shop of sorts.... I offer things like stickers that come in a variety of different styles. When a customer is creating their own stickers they can choose from six different cut styles for the finishing of them (die cut, round, square, oval, rectangle, ect). On my landing page I have a photo example of each style, along with wording to describe that style - to clarify and explain what the various options are.

I have this for about 6 different types of products. 

When I am previewing my site from within the editor, I am directed the the sticker landing page, even though I may have linked to my "roll labels" page or my "pin back buttons" page. When I go to the "Pages" options from within shopify (under the "online store" menu), I can preview each page, and it appears to be there with my description for the overall page, but when I link it to a page from within the editor, it keeps going to the same page (the sticker page)

I don't need help with variants or making products - I can do that just fine. I'm trying to differentiate each specific variation into it's own product, with sizing being the actual differentiator. For example, when an order comes in - I'd like it to be "Die Cut Sticker - 4" - 500x qty" and not "Sticker - Die Cut - 4" - 500x".

I can see if I can get some pics, and will attach them here. Again, Thanks! 

[Erin]

Hi, @BootlegCraig. Thank you for explaining how you're setting this up. I think I have a better idea of how you're doing this, but if you have any screenshots or screen recordings that will help as well!

Can you also tell me more about how you want customers to navigate through your website? For example, where are you trying to connect the "buy now" button and where are you linking your pages in the theme editor? Are you trying to have customers add products to their cart through the landling pages you're creating, or are you using the built in Default product template for your product pages?

Without seeing how you've set up your pages, products, theme templates, and navigation, it's hard to say exactly what is happening, or what's causing it. If you can share more information I can definitely look into this further. That being said, it may be faster for you to speak with our live support team here. If you reach out to us through that page we will be able to view your account with you and see what's happening. You can follow these steps to request support:

1. Start on this page.
2. Log in to your account.
3. Select a topic most related to your question or problem.
4. Continue to the support options listed under the suggested guides.

Please let me know if you have any other questions! These guides may be able to help in the meantime as well:

• Adding and updating products
• Variants 
• Menus and links 
• Understanding navigation 
• Customizing themes 
• Templates