Judge.Me Reviews not showing on mobile

NirmalOnline
New Member
9 0 0

The reviews are displayed on the website but when I navigate through the website via mobile it is not showing up.

Here is the link to one of the product pages: Cotton Kurti 

Replies 9 (9)

deepaksharma
Shopify Partner
448 62 92

Hi there @NirmalOnline 

 

Deepak here, Hope you are doing well

 

I visited on your website and I don't see any review on the product page or any other page

Deepak Sharma || Shopify Developer || Helping eCommerce Stores
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BOOST-STAR
Shopify Partner
116 10 14

Hi, there.  Nirmal Online

I hope you are doing Great.

Firstly,

1. You need to Reinstall Judge me app.

2  You need to Clear your all cookies in which your cache memories.

3. Check you Judge me app if you add any other Custom code CSS.

4. Check your recent theme which are updated or not.

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PageFly-Oliver
Astronaut
840 176 157

Hi @NirmalOnline ,

I tried visiting the page and I still see the start review show correct. you can use the incognito mode to check

Ảnh màn hình 2024-03-14 lúc 14.37.57.jpeg

 

Hope my solution works perfectly for you!

Best regards,

Oliver | PageFly

Please let me know if it works by giving it a Like or marking it as a solution!


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NirmalOnline
New Member
9 0 0

Star review is showing up correctly but I have also added the review carousel at the bottom which is showing up if I surf the website through a laptop but not showing up when I surf through mobile.

Michael-Thomas
Shopify Partner
17 1 2

I would suggest reaching out to Judge.me support or email support@judge.me if you havn't done so already. It's best approach when it comes to apps.

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JasmeetVT14313
Shopify Partner
125 25 31

Hi @NirmalOnline 

It seems that the review carousel is not showing up on the desktop as well.
Can you try checking if the section has been added and configured properly. It would be great if you can share the screenshot so that I can guide you better.

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NirmalOnline
New Member
9 0 0

It is showing up on desktop as you can see the image below.

 

Screenshot (2059).png

JasmeetVT14313
Shopify Partner
125 25 31

it is not showing on my end. Here's full page screenshot

JasmeetVT14313_0-1710422692642.png

 

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deepaksharma
Shopify Partner
448 62 92

Hey @JasmeetVT14313 

 

Go-to theme Customization> Product page

 

in the product page add a Custom.liquid section, it will ask you to input code paste this code and you will get your carousel

  <div class='jdgm-carousel-wrapper'> 
    {% assign jm_metafields = shop.metafields.judgeme %} 
    <div class='jdgm-carousel-title-and-link'> 
      <h2 class='jdgm-carousel-title'>Let customers speak for us</h2> 
      <span class='jdgm-all-reviews-rating-wrapper' href='javascript&colon;void(0)'> 
        <span style='display:block' data-score='{{ jm_metafields.all_reviews_rating }}' class='jdgm-all-reviews-rating' aria-label='{{ jm_metafields.all_reviews_rating }} stars' tabindex='0' role='img'></span> 
        <span style='display: block' class='jdgm-carousel-number-of-reviews' data-number-of-reviews='{{ jm_metafields.all_reviews_count }}'> 
from {{ shop.metafields.judgeme.all_reviews_count }} reviews 
        </span> 
      </span> 
    </div> 
    {{ jm_metafields.featured_carousel }} 
  </div> 

 

If you are unable to implement the same then I'm happy to do this for you, let me know. I can implement the code changes so that this will work well for you.

 

Hopefully, it will help you. If yes then Please don't forget to hit Like and Mark it as the solution!

Deepak Sharma || Shopify Developer || Helping eCommerce Stores
- Was my reply helpful? Accept it as solution
- Was your question answered? Mark it as an Accepted Solution.
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