Liquid error: Memory limits exceeded

Liquid error: Memory limits exceeded

HatCountry
Tourist
4 0 6

When we try to customize our live theme we get this error "Liquid error: Memory limits exceeded". I'm not sure what could have caused it but it is only on our live theme. We haven't updated anything in a week or two so the issue may have been there for as long. Any advice on how to get this back and running properly?

Replies 11 (11)

tarek_guma
Tourist
21 0 2

I had the same issue. This answer did not help. I need some one can give us an answer about this issue.

tarek_guma
Tourist
21 0 2

I had the same issue and after contacting shopify advisor, the problem is your theme is a upload theme (not purchased theme). I tested with a new them from the Shopify theme store and everything works like a charm. My suggestion: you should consider to move to a geniue them from Shopify theme store.
That all I know.

HatCountry
Tourist
4 0 6

Hi Tarek, thank you for providing your answer. Actually ours is a paid theme and only our live theme is experiencing this. I also contacted Shopify support and they said this is a this is a current known issue that is happening with some of their merchants and their technical team is actively working on this matter and looking for a fix immediately.

Bilal32
Visitor
1 0 0

Hello, do you also have this message that appears?


'' Unable to load page

This page is not compatible with the editor due to one of the following problems:

Page redirects to an unsupported URL
Page failed to load due to an error ''.

WietseD
Shopify Partner
6 0 4

Yes, we also have that with our client, and here you will find more people that have this issue since the last two days:
- https://community.shopify.com/c/shopify-discussions/liquid-error-memory-limits-exceeded-when-editi...
https://community.shopify.com/c/technical-q-a/liquid-error-memory-limits-exceeded/td-p/2826678

The solution could be either switching to a different theme, updating it, or sometimes reverting to an older version of your current theme. However, in our tests it seems that it can happen that also older versions of a theme show the same issue.

Shopify support says they are aware of the issue and it might be due to an update they are rolling out, but the https://www.shopifystatus.com/ is not showing this issue. I think it is really a bad decision by Shopify to roll out these kind of updates right before "black november", that is way too risky.

My advise would be to stalk Shopify support and make them aware of the issue as much as possible, it needs to be ramped up to a higher level of urgency.

HatCountry
Tourist
4 0 6

Yes, We get that coming up in a pop up.

Andreavr
Shopify Partner
7 0 1

Hi - I had this error recently and it was caused by the Nimble Capture Chrome extension. So have a check of extensions.

tarek_guma
Tourist
21 0 2

It seems they (Shopify) has just been fixed the issue. Now the error was fixed and my theme editor get back to normal. Thanks God!

HatCountry
Tourist
4 0 6

Wow, why even leave a response like this? Kind of rude and unnecessary. Like the other commenter... not helpful. Not the way to get potential customers. I guess I'll be very clear... Shopify has an Online Store sales channel. When themes is clicked and I go to my current theme and click CUSTOMIZE, I get the error I stated above on the THEME EDITOR. We haven't edited any code nor installed or uninstalled any apps in a number of weeks and the ability to edit the theme has been available since those events. This has only started on the day I created this thread.

Anyway, I contacted Shopify support and they said this is a this is a current known issue that is happening with some of their merchants and their technical team is actively working on this matter and looking for a fix immediately.

Raimis
Visitor
1 0 0

I have reached out to Shopify Plus Support and they confirmed the bug with no quick-fix so far.

It has been confirmed that this is an ongoing issue within the theme editor. Our developers are already aware about this issue and are actively working on resolving it as soon as possible.

 

Currently, there is no suggested workaround provided to access the theme editor while the issue is still ongoing. I tried to duplicate the theme to see if you can work on it for now, but I still encounter the same error message.

 

In the meantime, we will put this ticket on hold while it's still under investigation and I will send you a follow up email once we have new updates from the team. Please keep an eye on your email and feel free to reach out if you have further concerns.

davidaab
Visitor
1 0 0

Justo me pasa a mi queria ver como lo solucionan pero nada .