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Mobile and desktop images for header are cutting off on website - HELP!!

Mobile and desktop images for header are cutting off on website - HELP!!

xasadi
Visitor
3 0 0

I need help fixing this issue that's occurring on my website. When I upload images to my desktop header image and mobile image section - heads/bodies are cut off. I read to add code to the custom css but unsure what to enter. 

 

On mobile - cuts off the right and left models

On desktop - cuts off model's head 

 

Screenshot 2025-01-26 at 6.31.59 PM.pngScreenshot 2025-01-26 at 6.31.47 PM.png

Replies 5 (5)

vee_commerce
Shopify Partner
14 0 1

You are facing this issue because your images do not match your theme’s recommended dimensions


It's either you resize your image to suit the dimension of the container or you adapt to image.

 

In this case the dimension of the image will be used.

 

Screenshot 2025-01-27 010122.png

xasadi
Visitor
3 0 0

The theme’s recommended dimensions for IRA is 2048x2048 - I resized it to this and it's still cutting off. Screenshot 2025-01-26 at 7.34.19 PM.png

vee_commerce
Shopify Partner
14 0 1

Hey I'm not sure you're checking the right dimension for the header container

It's usually a 16:9 aspect ratio not 1:1 like you just shared

So if you really want a solution to your store issue, you can share the site link so I can inspect the code for the parent container,

xasadi
Visitor
3 0 0

Hi Vee, 

 

I got it all fixed except now the logo is halfway on and halfway off of the header image (guessing the container is too small?) and I've tried everything before returning back to this convo. Fixing the original problem caused this issue + the header buttons like shop, search, etc to be moved as seen in screenshot. If you can help regarding this quick issue, I can pm you!Screenshot 2025-01-28 at 4.00.02 AM.png

vee_commerce
Shopify Partner
14 0 1

Hi Xasadi,

Feel free to send a pm.