Mobile Version of Website Not Working - Dawn Theme

Mobile Version of Website Not Working - Dawn Theme

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EDIT - issue has been SOLVED, website was password protected for some reason. Thank you




Hello, just starting to work on my website. I made some basic adjustments to the theme under customize, I didn't touch the code. It is working just fine on desktop but not on mobile. Any idea what may be happening here? The first image is desktop, the second is mobile. Thank you for your help.


URL is



Screen Shot 2021-11-28 at 4.42.17 PM.pngIMG_8984.PNG



Reply 1 (1)

Shopify Staff
1694 177 282

Hi, @michael_maiure

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.


I'm so glad to hear that you were able to solve the issue by disabling your password protection. For visibility purposes, here are the steps on how to do this:

  1. From your Shopify admin, go to Online Store > Preferences.

  2. Go to the Password protection area.

  3. Uncheck Enable password.

  4. Click Save.

Since you mentioned that you have just launched, I suggest viewing The General Checklist as it’s great tool that will ensure that you have your Shopify store all set up.  You can go through the check list and be confident that you have a finished product, that includes having your media, shipping and check out all in working order.


To assist you further, feel free to share your current marketing initiatives and what you are doing to promote your brand. Are you targeting a specific demographic?


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