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Mobile view not updating

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I've been editing my homepage but see that only the desktop version updates and the mobile version does not when I publish. I'm using the dawn theme. Like some help figuring out what the issue is, thank you. 



Replies 5 (5)
Shopify Staff
Shopify Staff
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Hi, @bmshop1!

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.


From what you have described, it sounds like you are experiencing a local issue on your device. Are you able to describe your workflow when testing the changes on your mobile version? For instance, are you logging into a mobile device after publishing the changes and logging into the password protected site? 


In the meantime, here are a few troubleshooting steps you can try if your site is not updating: 

  • Clear your cache and cookies on your browser. After this, completely reboot the browser.
  • Try a different web browser to rule out any browser issues. 
  • When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look. 
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)
  • Ensure you do not have any firewalls or pop up blockers enabled on the device as these can interfere. 

Let me know if these suggestions work, and more about your question if this error persists!

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Same thing with me... using Retina.  My mobile site is not updating. Please advise.

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Same issue. Using Motion theme 2.0

Shopify Partner
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Same issue. Also using Dawn. 

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Same issue. I use Dawn theme.