Re: Motion Theme background video can not autoplay on mobile

christine0117 · ‎01-27-2021

Hi Everyone,

I bought this Motion Theme for my online shop. The background video works perfectly on computer but it can not autoplay on cell phone! Even don't have a static picture instead. You have to click the play button to play the video and I don't want that. I have searched for the solution and found a lot same situation and Can't seem to find a fix for this. Anyone can help me with that? MANY Thanks! 🙂

don't want this

KetanKumar · ‎01-27-2021

@christine0117

Sorry for facing this issue, it's my pleasure to help us.

Welcome to the Shopify community!
and Thanks for your Good question. 😊

Please share your site URL,
So I will check and provide a solution here.

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
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christine0117 · ‎01-27-2021

http://www.hawaiianlavacoffee.com

Thanks a lot!

KetanKumar · ‎01-28-2021

@christine0117

We have checked for this issue in real system and browserstack but it is working ok. In which system configuration or browser you are checking?

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
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christine0117 · ‎01-28-2021

In both Android and iPhone safari , it shows this screen shot. Especially when open in wechat.

KetanKumar · ‎01-28-2021

@christine0117

can you please clear your cookies

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on [email protected] regarding any help
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christine0117 · ‎01-28-2021

You mean clear cookies on cellphone? How to do that?

And is it able to test via WeChat browser? Thanks!

KetanKumar · ‎01-28-2021

@christine0117

maybe check chrome private browser

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on [email protected] regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing

suyash1 · ‎01-28-2021

@christine0117 - some time back few browser updates have revoked the autoplay support , hence it is now a days common that video do not play automatically on mobile browsers, unfortunately we can not do much as we can not control browsers.

Your video has autoplay tag which is coding requirement and it is fulfilled, otherwise try some app where you can integrate video and it has its video player which forces video to play

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Yesika-Creative · ‎09-24-2021

Hi !

I have the same problem, could you help me. Thank you!

https://www.verluxxglam.com/?key=9a471823012db82c403b756f93f967a98ef0033672a6b8eecd7b6f9fe1ee3b91

KetanKumar · ‎09-24-2021

@Yesika-Creative

sorry for that issue all device doesn't support auto play video

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on [email protected] regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing

Re: Motion Theme background video can not autoplay on mobile

Motion Theme background video can not autoplay on mobile

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