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Motion Theme background video can not autoplay on mobile

christine0117
Tourist
4 0 1

Hi Everyone,

I bought this Motion Theme for my online shop. The background video works perfectly on computer but it can not autoplay on cell phone! Even don't have a static picture instead. You have to click the play button to play the video and I don't want that. I have searched for the solution and found a lot same situation and Can't seem to find a fix for this. Anyone can help me with that? MANY Thanks! 🙂

don't want thisdon't want this

 

Replies 10 (10)
KetanKumar
Shopify Partner
36263 3609 11695

@christine0117 

Sorry for facing this issue, it's my pleasure to help us.

Welcome to the Shopify community!
and Thanks for your Good question. 😊

Please share your site URL,
So I will check and provide a solution here.

 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
KetanKumar
Shopify Partner
36263 3609 11695

@christine0117 

We have checked for this issue in real system and browserstack but it is working ok. In which system configuration or browser you are checking?

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
christine0117
Tourist
4 0 1

In both Android and iPhone safari , it shows this screen shot. Especially when open in wechat.IMG_7839.PNG

KetanKumar
Shopify Partner
36263 3609 11695

@christine0117 

KetanKumar_0-1611820202828.png

can you please clear your cookies

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
christine0117
Tourist
4 0 1

You mean clear cookies on cellphone? How to do that?

And is it able to test via WeChat browser? Thanks!

KetanKumar
Shopify Partner
36263 3609 11695

@christine0117 

maybe check chrome private browser

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
suyash1
Shopify Partner
7145 870 1185

@christine0117 - some time back few browser updates have revoked the autoplay support , hence it is now a days common that video do not play automatically on mobile browsers, unfortunately we can not do much as we can not control browsers.

Your video has autoplay tag which is coding requirement and it is fulfilled, otherwise try some app where you can integrate video and it has its video player which forces video to play

You are welcome to contact me - suyash.patankar@gmail.com, My timezone is GMT+5:30,to build shopify pages use pagefly
KetanKumar
Shopify Partner
36263 3609 11695

@Yesika-Creative 

sorry for that issue all device doesn't support auto play video

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing