my product images are not showing up on mobile

jimmi_harsant
New Member
1 0 0

so each of my products has a few different images but on mobile device the only image that shows for each product is the main image,  the little slider under the main image with all the other images is not displaying on mobile

prestigeprintshop.com

Replies 55 (55)
Alex23
Shopify Staff (Retired)
Shopify Staff (Retired)
529 1 111

Hey, Jimmi!

I'm Alex, with the Shopify team!

Hmm, I see - I'm sorry to hear it. I've been to have a look and you're quite right; those other images appear on a desktop browser, even in a very small window, but they don't appear on a mobile device - though, oddly, I've found that if you switch to landscape view on a mobile and then reload the page, they'll appear. 

That being the case, it looks like this is likely an issue with how your theme handles responsiveness for mobile viewing, rather than an issue with your store itself or the images that you're using. Your best option here is to reach out to the developer of that theme for help in resolving this. If this is a theme created by Shopify, just reach out to us - we'll be more than happy to take a closer look into this for you!

If this is a third-party theme, made by a developer outside Shopify, then you can reach out to them directly - if you're not sure who developed that theme, you can find this information by going in your admin to online store > themes and clicking the customize button. In the next screen there will be a menu over to the left; click on the theme settings tab at the top of this menu and scroll down, you should see it there.

If the developer of this theme isn't able to help, I'd recommend reaching out to one of the third-party design experts for hire that we have listed - they'd be able to look into this and help resolve the issue for you!

Hope that's helped! Please feel free to let me know, and you can always give us a call or start a live chat at any time. We're open 24/7 for your convenience and always happy to assist!

Cheers,

Alex | Shopify

Alex | Shopify 
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play2progress
New Member
1 0 1

Did you find a solution to this?  We're having the same issue now.

imjazzylynn
New Member
1 0 1

This seems to be a new issue for me as well. All of my photos were showing up fine a few days ago and now it's not. I believe this to be an internal issue with Shopify and not with my third party them. I could be wrong, however, I don't believe I am.

Justin89
New Member
2 0 0

neither are mine

Jennie32
Tourist
8 0 1

I am also having this issue. Did anyone find a resolution

KetanKumar
Shopify Partner
32482 3262 10835

Hello, @Jennie32 

Welcome to the Shopify community!
Please share your site URL,
So I will check and provide a solution here.

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
tshields31
Tourist
3 0 1

I'm having the same problem as well.  What is the solution for it? 

KetanKumar
Shopify Partner
32482 3262 10835

Hello, @tshields31 

Welcome to the Shopify community!
and Thanks for your question.


Please share your site URL,
So I will check and provide a solution here.

 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
tshields31
Tourist
3 0 1

the website is uballanywhere.com.

 

It especially doesn't work if you click on the website link through Instagram, Facebook, or TikTok.

KetanKumar
Shopify Partner
32482 3262 10835

@tshields31 

Thanks for detail 

can you please share issue screenshot 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
Jennie32
Tourist
8 0 1
https://smoken-slabs.myshopify.com/

I can see it if I hold phone horizontal but not vertical with the collection grouping choice
tshields31
Tourist
3 0 1

When you first click on Shop Now link.When you first click on Shop Now link.Website link through social media, and then click on "Shop Now"Website link through social media, and then click on "Shop Now"The "Add to Cart" page once you refresh.  Once you refresh the page, the other pictures come up.The "Add to Cart" page once you refresh. Once you refresh the page, the other pictures come up.

Jennie32
Tourist
8 0 1
Is there a reason it won’t show in feed? I have head bands and another round of earrings in and I wanted to add as collection but the pics don’t show on planing page feed
KetanKumar
Shopify Partner
32482 3262 10835

store password protection. please share us.

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
Jennie32
Tourist
8 0 1

 I am having a hard time understanding. I see everything on my computer view and if I hold my phone horizontal but if I am reading with the phone vertical my collections aren't showing except one 

janasiudu
New Member
1 0 1

Has this issue been resolved? I'm having the same issue with our store. www.redacacia.com.

Let's know who's solved this, and how it was resolved.

Jennie32
Tourist
8 0 1
Miguel88
New Member
1 0 0

Hello,

I'm having this same issue. Images are fine but don't show the same way on mobile. our website link is www.mysupplementsgroup.com

KetanKumar
Shopify Partner
32482 3262 10835

@Miguel88 

sorry for that i can't see this issue.

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing