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so each of my products has a few different images but on mobile device the only image that shows for each product is the main image, the little slider under the main image with all the other images is not displaying on mobile
prestigeprintshop.com
Hey, Jimmi!
I'm Alex, with the Shopify team!
Hmm, I see - I'm sorry to hear it. I've been to have a look and you're quite right; those other images appear on a desktop browser, even in a very small window, but they don't appear on a mobile device - though, oddly, I've found that if you switch to landscape view on a mobile and then reload the page, they'll appear.
That being the case, it looks like this is likely an issue with how your theme handles responsiveness for mobile viewing, rather than an issue with your store itself or the images that you're using. Your best option here is to reach out to the developer of that theme for help in resolving this. If this is a theme created by Shopify, just reach out to us - we'll be more than happy to take a closer look into this for you!
If this is a third-party theme, made by a developer outside Shopify, then you can reach out to them directly - if you're not sure who developed that theme, you can find this information by going in your admin to online store > themes and clicking the customize button. In the next screen there will be a menu over to the left; click on the theme settings tab at the top of this menu and scroll down, you should see it there.
If the developer of this theme isn't able to help, I'd recommend reaching out to one of the third-party design experts for hire that we have listed - they'd be able to look into this and help resolve the issue for you!
Hope that's helped! Please feel free to let me know, and you can always give us a call or start a live chat at any time. We're open 24/7 for your convenience and always happy to assist!
Cheers,
Alex | Shopify
Alex | Shopify
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Did you find a solution to this? We're having the same issue now.
This seems to be a new issue for me as well. All of my photos were showing up fine a few days ago and now it's not. I believe this to be an internal issue with Shopify and not with my third party them. I could be wrong, however, I don't believe I am.
I am also having this issue. Did anyone find a resolution
Hello, @Jennie32
Welcome to the Shopify community!
Please share your site URL,
So I will check and provide a solution here.
I'm having the same problem as well. What is the solution for it?
Hello, @tshields31
Welcome to the Shopify community!
and Thanks for your question.
Please share your site URL,
So I will check and provide a solution here.
the website is uballanywhere.com.
It especially doesn't work if you click on the website link through Instagram, Facebook, or TikTok.
Thanks for detail
can you please share issue screenshot
When you first click on Shop Now link.
Website link through social media, and then click on "Shop Now"
The "Add to Cart" page once you refresh. Once you refresh the page, the other pictures come up.
store password protection. please share us.
I am having a hard time understanding. I see everything on my computer view and if I hold my phone horizontal but if I am reading with the phone vertical my collections aren't showing except one
Has this issue been resolved? I'm having the same issue with our store. www.redacacia.com.
Let's know who's solved this, and how it was resolved.
Hello,
I'm having this same issue. Images are fine but don't show the same way on mobile. our website link is www.mysupplementsgroup.com
sorry for that i can't see this issue.
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