Nested menu not expanding on mobile

BurtonRacing
Tourist
4 0 1

We have recently started adding nested menus to help our customers browse through our products. Unfortunately, we noticed that the nested menu does not expand for mobile users even though a drop down arrow is shown, leaving much of the navigation to a few general landing pages. How can we resolve this?

Screenshot_20231108_144420_Chrome.jpg

Replies 4 (4)
pierrewebdev
Shopify Partner
27 1 5

Hey @BurtonRacing ,
I took a look at your store and it seems like there is some css on the mobile version of your navigation menu that is stopping it from opening properly. Normally a CSS issue would be a quick fix but since your menu is powered by JavaScript code, the best way to go about this is to access your theme code and fix it.

I can also see that your store is using a custom theme as well so you'll need to reach back out to the developer that built your theme and ask them to take a look at the liquid and javascript code used for your mobile navigation menu.

Alternatively if you want someone to just fix it for you quick, send me an email and I can get it fixed for you at an affordable price.

Check out my Shopify Content on the Code That Converts YouTube Channel
If you need Shopify Help send me an email at patrick@codethatconverts.com
BurtonRacing
Tourist
4 0 1

Thank you for looking into this for us. We no longer have contact with the developer that originally setup our store for us, so we will follow up with you via email.

josiah_helium
Shopify Partner
44 6 11

The theme in question is called "Supply". It was a free Shopify theme from the theme store until Shopify removed all legacy themes in favor of their Dawn themes that are OS2.0 enabled. 

Josiah, Solutions Engineer, Helium
- Customer Fields ✪✪✪✪✪ (319 reviews)
- Meteor Mega Menu ✪✪✪✪✪ (239 reviews)
josiah_helium
Shopify Partner
44 6 11

Hey @BurtonRacing,

That is certainly odd. The Supply theme that you're using is very outdated, if switching to a new Dawn (free) theme is reasonable, it may be the cheapest option to fix your issue.

Are you using an app to power your menus at all? It doesn't look like it, but figured I'd ask. 

 

Josiah, Solutions Engineer, Helium
- Customer Fields ✪✪✪✪✪ (319 reviews)
- Meteor Mega Menu ✪✪✪✪✪ (239 reviews)