To continue receiving payouts, you need to secure your account by turning on two-step authentication. If two-step authentication is not turned on your payouts will be paused. Learn more

ON mobile version of our website, my phone number and company email is not showing up.

Solved
Selbyhardware
Excursionist
17 1 3

Our phone number and company email is in our Shopify settings, but on the mobile version of our website, it shows up as 000-000-0000 and the default email is shown in the drop down menu under the heading "NEED HELP?" How do I change these?

Screen Shot 2021-11-09 at 10.44.03 AM copy.jpg

Accepted Solution (1)

Accepted Solutions
Selbyhardware
Excursionist
17 1 3

This is an accepted solution.

selbyhardware.com 

Thanks for the reply. Actually I finally found the solution. I had to go into the Theme and change it in the Mobile Navigation under Header.

This is poor UX design because shouldn't the company email and phone number I have in the Shopify Store setting automatically go into this? So for months, this showed up on the mobile website because I didn't know this was a thing. 

Screen Shot 2021-11-09 at 11.15.30 AM.png

View solution in original post

Replies 3 (3)
Marty
Shopify Staff
Shopify Staff
512 74 100

Hi, @Selbyhardware.

Thanks for your message, I would be happy to take a look into this with you. In order to do so, can you share your store URL so I can take a closer look?

Thank you!

Marty | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

Selbyhardware
Excursionist
17 1 3

This is an accepted solution.

selbyhardware.com 

Thanks for the reply. Actually I finally found the solution. I had to go into the Theme and change it in the Mobile Navigation under Header.

This is poor UX design because shouldn't the company email and phone number I have in the Shopify Store setting automatically go into this? So for months, this showed up on the mobile website because I didn't know this was a thing. 

Screen Shot 2021-11-09 at 11.15.30 AM.png

Marty
Shopify Staff
Shopify Staff
512 74 100

Hi, @Selbyhardware.

Beautiful! I am glad to see you were able to get this fixed up, feel free to reach out any time if you run into questions. 

Marty | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog