ON mobile version of our website, my phone number and company email is not showing up.

Solved
Selbyhardware
Excursionist
12 1 1

Our phone number and company email is in our Shopify settings, but on the mobile version of our website, it shows up as 000-000-0000 and the default email is shown in the drop down menu under the heading "NEED HELP?" How do I change these?

Screen Shot 2021-11-09 at 10.44.03 AM copy.jpg

Accepted Solution (1)

Accepted Solutions
Selbyhardware
Excursionist
12 1 1

This is an accepted solution.

selbyhardware.com 

Thanks for the reply. Actually I finally found the solution. I had to go into the Theme and change it in the Mobile Navigation under Header.

This is poor UX design because shouldn't the company email and phone number I have in the Shopify Store setting automatically go into this? So for months, this showed up on the mobile website because I didn't know this was a thing. 

Screen Shot 2021-11-09 at 11.15.30 AM.png

View solution in original post

Replies 3 (3)
Marty
Shopify Staff
413 67 82

Hi, @Selbyhardware.

Thanks for your message, I would be happy to take a look into this with you. In order to do so, can you share your store URL so I can take a closer look?

Thank you!

Marty | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

Selbyhardware
Excursionist
12 1 1

This is an accepted solution.

selbyhardware.com 

Thanks for the reply. Actually I finally found the solution. I had to go into the Theme and change it in the Mobile Navigation under Header.

This is poor UX design because shouldn't the company email and phone number I have in the Shopify Store setting automatically go into this? So for months, this showed up on the mobile website because I didn't know this was a thing. 

Screen Shot 2021-11-09 at 11.15.30 AM.png

View solution in original post

Marty
Shopify Staff
413 67 82

Hi, @Selbyhardware.

Beautiful! I am glad to see you were able to get this fixed up, feel free to reach out any time if you run into questions. 

Marty | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog