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Packing slip showing personal address

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I’m new to Shopify so still trying to work a lot out before I go live with produ


So when looking at my packaging slips I noticed my personal address was on the slip. I have found a way to remove this in the html, however, is it a legal requirement to have my work address on there? I don’t want customers knowing my personal address!




Reply 1 (1)
Shopify Staff
Shopify Staff
687 74 141

Hi @Sjdesigns 


There is no legal requirement to include your address on the packing slip as these slips are optional anyway. However, a return address will need to be indicated on the package itself. Otherwise, it will be lost if the destination address is incorrect and must be returned for any reason. In the case of order returns, your address would need to be shared, so ultimately your home address will need to be public in some capacity. 


If you wish to have your business completely separated from your personal address, I suggest renting a PO Box at your local post office. It will streamline your business and there is no chance of loss.


I hope this helps. If you have any other questions, please let me know.



Holly | Social Care @ Shopify 
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