Porto Theme - images not showing

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Hi All. I'm hoping someone has suffered this problem given that the Porto theme is supposed to be extremely popular!

I changed over to Porto earlier today and 95% of what I am seeing is fine, however images aren't loading up in two of the Apps I have on the website;

  1. Klaviyo
  2. SNAPPPT (instagram Shop)


Through Klaviyo, I have a signup form which pops up when you visit the page. Images won't work on that at all so I have temporarily used a simple text popup, but even then the little Cross in the top right corner to get rid of it, doesn't appear. So unless you guess that its there and simply not showing, there's no way of closing the form.

Screenshot 2021-06-11 at 17.11.13.png

 If I use any images on the popup, on the Klaviyo software it looks like this;



Screen Shot 2021-06-11 at 11.59.05.png


But on the website it comes out like this;

Screen Shot 2021-06-11 at 11.50.23.png


This is a touch more frustrating because the Porto theme actually includes the SNAPPPT within its theme set up, so I'm at a bit of a loss why it doesn't work correctly. So the actual Instagram Shop part loads up fine, but if you click on any of the images the pop up is again blank. 

Home Page below;

Screenshot 2021-06-11 at 17.14.58.png

Popup from SNAPPPT - blank;

Screenshot 2021-06-11 at 17.15.05.png


My URL is;



Hopefully one of you lovely people has comes across this problem or similar and help me get it sorted!


Thanks in advance,




Shopify Partner
22352 2268 8346


sorry for all issue can you please contact Support or App developer it issue was both are app we are doesn't control this

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