Shopify Design

hhallman · ‎05-14-2022

I have a site called www.mercyrow.com on Shopify. I post videos from time to time from Youtube.com code. For some reason, they will not play on my computer, but others can, and I can use my phone and it works. Have you run into this before?

made4Uo · ‎05-14-2022

Hi @hhallman,

Have you tried opening the website in the same computer but using incognito window? If it works, then it is probably some cookies

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Check how to sell everywhere with Shopify POS. Keep your stuffs private. Refrain from giving unnecessary access to your store.

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speedfixer · ‎05-14-2022

In which page are those videos available?>

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hhallman · ‎05-15-2022

There are a number of videos but here are a few.

https://mercyrow.com/blogs/philly-tales/always-remembered-always-honored

https://mercyrow.com/blogs/philly-tales/a-sweet-philly-easter

https://mercyrow.com/blogs/philly-tales/i-know-a-place

made4Uo · ‎05-14-2022

Hi @hhallman,

Have you tried opening the website in the same computer but using incognito window? If it works, then it is probably some cookies

We are volunteering to help | Likes and Accept as Solution will be much appreciated.✌

Having trouble? Hire us! For fast reply, shoot us a message using chat at Made4Uo.com

Check how to sell everywhere with Shopify POS. Keep your stuffs private. Refrain from giving unnecessary access to your store.

hhallman · ‎05-15-2022

Yes it does work in an incognito window. That was in Chrome. Tried in Firefox and it also worked incognito. Also tried Microsoft, and it also worked incognito. I thought cookies were specific to a certain browser. I am not sure what cookie to look for. I will try. Thank you.

hhallman · ‎05-15-2022

Okay, so if you just make a small change in the emmeded youtube code it will fix the issue. This just started recently so I assume something changed at youtube or somewhere to cause this> Here is a sample of the new code.

<iframe src="https://www.youtube-nocookie.com/embed/bFlX4kgHEr8" title="YouTube video player" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen="" width="560" height="315" frameborder="0"></iframe>
All you have to do is change this line www.youtube.com to www.youtube-nocookie.com. It stops any issues with cookies. Thank you for your help.