PROBLEM WITH CART

[PeppePro02]

Hello Some clients told me today that when they select a color variation and add it to the cart, it always adds the first color. They're not able to select a different one. The problem occurs with all products that have variations—it automatically switches to the first color instead of using the selected one.. 

rdmalta.com

[BiDeal-Discount]

Hi @PeppePro02 

The javascript code on your product page seem having problem when switch variant. 

[PeppePro02]

Hi thank you for reply , how can i fix it pls? 

[BiDeal-Discount]

do you install any app recently?

[PeppePro02]

Yes i installed opus cart Upsell but i tried to switch off but still i have same problem

[BiDeal-Discount]

Let try to uninstall it first, if still facing the same problem then let add me as collaborator to let me check why

[PeppePro02]

I tried uninstalling, but I'm still facing the same problem. How can I add you as a collaborator?

[Shadab_dev]

Did you try editing code before or installed and app or something that caused this issue?

Asking since you are on the most preferable and used dawn theme and this is a very basic functionality. 

[PeppePro02]

I don’t know what’s going on with the cart — I’ve been having a lot of problems with it over the past week

[Shadab_dev]

This will need some lookout or debugging to check the issue. The file name is known from where the issue is coming from which is product-info.js. Will need collab access to the store to check this out. 

Please do check once though to disable apps and check if it works fine if you have installed one.

Best
Shadab

[PeppePro02]

Hi i already tried to disable it but still nothing maybe you can a have a look with collaborator access ? thank you

[Shadab_dev]

May be you can also try to uninstall as well just to be sure. But also send the access code because even if it works after that you would probably need the upsell feature on your store.

[PeppePro02]

How i can send you the access code pls?

[Shadab_dev]

You will find the access code under settings ---> users and permissions from your Shopify admin dashboard.

[PeppePro02]

I just sent you pls check it . thank you

[Shadab_dev]

Well you didn't send me the access code but an invitation works as well. I am logged in. Will update you accordingly 

[PeppePro02]

Thank you take your time

[Shadab_dev]

Hey can you also grant me access to view products, i just need to see how you have set up variants

[PeppePro02]

Hi, I tried to give it to you. Please check if you have it now.

[Shadab_dev]

Yes i have it. I am trying to debug the error, will let you know if something comes up.

[Shadab_dev]

Hey, found the bug. Works pretty well now adding the right variants to the cart. Since it looked good i made the changes on the published theme so the live site as well. 

Best 
Shadab

[PeppePro02]

Hey, I just saw it now – thanks a lot! Just one last thing, I don’t know if you can fix it: when I select the 'Buy More and Save More' option and choose the pink color, then press 'Add to Cart' to get the discount, it still adds the blue color to the cart. A client just told me about this. Sorry to bother you again!

[Shadab_dev · Accepted solution]

I believe you are using an app for this bundle discount feature. 

You can try contacting the app developers for this. If they give you a solution great, if not then myself am not too sure but I can definitely try to debug this or may be work around to come up with a solution. But will have my service charges included this time if i can come up with something.

Also I don't know if you have noticed your cart bubble on the header cart icon which shows the number of products in the cart does not update on the go and the page needs to be refreshed for the changes to show. 

Which app are you using by the way for this bundle feature??

[PeppePro02]

I'm using Maxbundle. I contacted them and I hope they will fix it. Thank you for your help.

[Shadab_dev]

Sure thing. 

Until next time, good luck with your store and your business