PROBLEM with images between shopify and instagram

[denisnalez]

Hi, I'm working with shopify and instagram here: https://aranyovictoria.com/ and IT @Victoria.aranyo

I connect the shop and everything works fine but the images in instagram appears in this way: IMAGE1. (with a white background inside them)

 

I tried to change the fill content image configuration from instagram but doesn't do anything because the source of the image from shopify its already cropped to 1:1 with a solid white background. As you can see here https://acortar.link/eTCOZA or in IMAGE 2:

My original image doesn't have that background and I want to see the product images in instagram shop in a normal way, content fill the square, not with solid white background.

Do you know a way to solve that?

I tried to change the images directly from instagram but when shopify and IT sincrhonize again, appears wrong again. Maybe theres a way to sinchronize just the information but not the images?

I dont know how to solve that,

Thank you.

[KaylaB222]

I am having the same issue, did you ever find a solution?