Product image not showing in order confirmation emails

pickypickers
Tourist
12 0 1

My image pictures are not pulling through to the emails sent to customers.

 

I havent changed any code on it, so no idea how to fix it.

Replies 4 (4)

zaczee
Globetrotter
848 46 42

Hi,

 

Can you share your store url

pickypickers
Tourist
12 0 1

Hi

Store isnt live yet, im still designing and testing.  Will that make a difference 

Woovo
Visitor
3 0 0

Same problem here...any solution found?

Woovo
Visitor
3 0 0

Solved...in my case the problem was caused by the image format i was using (SVG). The supported formarts are here https://help.shopify.com/en/manual/online-store/images/theme-images