Product Information Disappeared

[RealSkinCare]

I was updating the titles and descriptions for my products and now two of them begin to render and then completely disappear. I have confirmed this is the same on desktop and mobile. The URL is https://realskincare.com/products/organic-deodorant. I simply updated the text in the two fields and pressed save. Any help would be greatly appreciated.

[Akibhusen]

HI @RealSkinCare ,

Do you have knowledge of liquid coding? If you have then open your product template and check did you forget to close any div,p, or any other tag.

And if you do not have any idea about coding then I can help you with this by checking your theme code.

[RealSkinCare]

I appreciate your reply. I didn't make any code changes, I updated the title and description through the product tab. I attached a video of the issue.

[Akibhusen]

@RealSkinCare , I have checked and it looks like some js or any app can add some class or js to hide that section. I have removed that class from inspecting and showing content like the attached screenshot.

can you check your product template if any hide-related classes are there or not?

[Akibhusen]

Does this happen for only one product that you have shared the URL above?

[RealSkinCare]

Only two of the products, this is the other one https://realskincare.com/products/organic-lip-balm

[Akibhusen]

Are you able to give theme code access or theme code? So, I can check and let you know about the issue.

[RealSkinCare]

Send a collaborator request, I'd love the help.

https://realskincare-com.myshopify.com/

[AliReviews]

Hello @RealSkinCare ,

You can try to follow these steps:

• Go to Online Store -> Themes -> Actions -> Edit code 
• Go to Section -> product.liquid file or something name similar to this:
• Open the file and search for the code responsible for displaying the product titles and descriptions. This code may vary depending on your theme, but it generally includes {{ product.title }} and {{ product.description }} tags.
• Inspect the code and ensure there are no conditional statements, JavaScript, or Liquid filters that could be affecting the visibility of the titles and descriptions.
• If the code appears to be correct, try replacing it with a simplified version to ensure the product information is displayed. For example, you can replace the existing code with the following:

<h1>{{ product.title }}</h1>
<p>{{ product.description }}</p>

Save changes

Hope this can help.

Ali Reviews team.

[RealSkinCare]

I appreciate your reply. I didn't make any code changes, I updated the title and description through the product tab. I attached a video in the reply above. Any help is greatly appreciated.