Shopify themes, liquid, logos, and UX
WIthin the last 24 hours the images on our product pages are not appearing on mobile voa Safari and DuckDuckGo (desktop seems fine). I can get them to load if I refresh each product page after about 60 seconds. Instead there is about long white space that needs to be scrolled past to get to the product details.
I am using the Turbo Theme.
Image below. Any suggestions would be appreciated!!!!
Sorry you are facing this issue, it would be my pleasure to help you.
Welcome to the Shopify community!😊
Thanks for your good question.
Please share your site URL,
I will check out the issue and provide you a solution here.
thanks for update
i have check this issue it working fine doesn't any issue
let me know mobile info so i will check special device
Thank you for digging into this!
I am still experiencing the problem on the IpHone 12 Pro Max iOs 14.8, while trying to view the product pages while using Google inside of Safari. Please let me know if you'd like further information to look into this!
You're the best.
yes i have check this also this device
Okay, thanks for checking. Our devices are still now rendering our product images when we click through to them on our phones - below are 2 examples. But it is happening on all individual product pages. I will continue to franticly understand why we are experiencing this - even though you are not seeing this.
https://www.lifeintents.com/collections/tents/products/stella-canvas-bell-tent-5m
https://www.lifeintents.com/collections/tents/products/19-fernweh-bell-tent
thanks for more details
yes i have also check again, sorry but i can't see any issue
Hi Ketan, can you also help me with the similar issue, I am trying to add the size chart image in my shop but the image gets cut off on the sides when in the mobile view, id appreciate if you can help me with the coding of the specific page to make it interactive on the phone. Here is the print screen and the link of the page https://www.sneaker-mask.com/paget
oh sorry your page url wrong please send current
@KetanKumar sorry about that, here you go now it should work https://www.sneaker-mask.com/pages/tops-size-chart
great thanks this link work perfect also image work
@KetanKumar it looks like images are still not showing properly on the mobile , the left side of the image, the first columne of the chart,is not showing properly on the mobile.
We have checked for this issue in real system and browserstack but it is working ok. In which system configuration or browser you are checking?
@KetanKumar On safari..i just checked on chrome and you are right its shown properly, so its a browser issue?
yes, current can you please add this code
1. Go to Online Store->Theme->Edit code
2. Asset->/timber.scss.liquid->paste below code at the bottom of the file.
@media screen and (max-width: 768px) {
.rte--indented-images img:not([style]), .rte--indented-images img[style="float: none;"] {
max-width: 100%;
margin-left: 0;
}
}
its my pleasure to help us
Please can you check this website ( sotr.com.au ) i am facing the same issue of not loading product images in iphone when we click zoom in option
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