Product Photos Rotated After Uploading.

JLStacy
New Member
8 0 0

Does anyone know why when you upload your product photos they are automatically rotated and how to fix the issue?

I can't seem to rotate them there's no option for that.

2021-10-17.pngThanks ins advance!

Replies 3 (3)
Dirk
Shopify Staff
1232 148 269

That is quite strange @JLStacy. I was unable to replicate the issue on my own Shopify store. My photos aren't auto-rotating upon uploading. I'm wondering if your theme is auto-rotating them to meet their image orientation requirements? Nonetheless, I have a solution to show you how you can rotate those images back to the orientation that you prefer. Simply double-click on the image from your screenshot to bring up some editing tools. From there, you can select the 'Crop & Rotate' tool to make the necessary changes.

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
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JLStacy
New Member
8 0 0

Hello Dirk, thank you for the help! Much appreciated! I didn't see your message until a minute ago.

I continued working on the product information and saved it as a draft. Once I saved it as a draft it turned all the images right side up. So we're good to go! Hopefully when I actually post the product the images will remain in the upright position!

Best,

Jody

Dirk
Shopify Staff
1232 148 269

Glad it resolved itself @JLStacy!

If there is anything else I can help you with, please let me know.

 

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog