Product view on desktop and mobile

petsloopstore
Visitor
3 0 0

Hey, can someone help me with this problem

 Petsloop · Customize Pets premier theme · Shopify - Google Chrome 10_15_2023 1_54_36 PM.pngPetsloop · Customize Pets premier theme · Shopify - Google Chrome 10_15_2023 1_54_53 PM.png

Replies 5 (5)

Victor
Shopify Staff
2332 219 506

Hi @petsloopstore,

 

Am I right in saying the issue is with the uneven width of the boxes? Can you please tell me which theme you are using and if you've made any changes to the theme's code?

Victor | Social Care @ Shopify 
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petsloopstore
Visitor
3 0 0

The problem is with the appearance of the product, they are all connected to each other, how can I separate them, the same problem is on the desktop version as well as on the mobile version. Pets premier theme. I didnt made any changes


 

Victor
Shopify Staff
2332 219 506

Hi @petsloopstore,

 

Right, thank you. Is this a theme you downloaded and installed from the Shopify Theme Store or from a third-party marketplace such as ThemeForest?

Victor | Social Care @ Shopify 
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petsloopstore
Visitor
3 0 0

Hi @Victor,

It's a third party marketplace

Victor
Shopify Staff
2332 219 506

Hi @petsloopstore,

 

Right, okay. In that case, you will need to contact the theme developer directly and ask them for assistance with this. If they cannot help you with this you could also look into hiring a Shopify Expert.

 

Please bear in mind that themes sold outside of the official Shopify Theme Store are not subject to the same quality requirements that themes made by Shopify or by our approved third-party theme developers are, and as such you may experience issues such as this when using them. Shopify cannot assist with any theme-specific problems directly when you're using a third-party theme such as this.

Victor | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog