Product view on desktop and mobile

[petsloopstore]

Hey, can someone help me with this problem

 

[Victor]

Hi @petsloopstore,

Am I right in saying the issue is with the uneven width of the boxes? Can you please tell me which theme you are using and if you've made any changes to the theme's code?

[petsloopstore]

The problem is with the appearance of the product, they are all connected to each other, how can I separate them, the same problem is on the desktop version as well as on the mobile version. Pets premier theme. I didnt made any changes

[Victor]

Hi @petsloopstore,

Right, thank you. Is this a theme you downloaded and installed from the Shopify Theme Store or from a third-party marketplace such as ThemeForest?

[petsloopstore]

Hi @Victor,

It's a third party marketplace

[Victor]

Hi @petsloopstore,

Right, okay. In that case, you will need to contact the theme developer directly and ask them for assistance with this. If they cannot help you with this you could also look into hiring a Shopify Expert.

Please bear in mind that themes sold outside of the official Shopify Theme Store are not subject to the same quality requirements that themes made by Shopify or by our approved third-party theme developers are, and as such you may experience issues such as this when using them. Shopify cannot assist with any theme-specific problems directly when you're using a third-party theme such as this.