Re: Products change to 'Sold out' as soon as a different variant is selected

Products change to 'Sold out' as soon as a different variant is selected

Robyn
New Member
5 0 0

Can anyone help? All my products look as though they are available, but as soon as an alternative variant is selected (in this case, Size: A3, A4 or A5), every variant shows as Sold Out.

 

Shopify help have said they cannot help because I have amended the code. The only code I have amended is removing code so that 'usually ships within 24 hours' is not displayed.

 

I don't think it is an issue with Locations - I have only 1 location. I've tried having everything in stock, turning most product to 'not tracked', and also selecting 'continue selling when out of stock'. None of this makes any difference.

 

I am not sure if I am able to reply to comments. Just in case, my url is www.robyncaleyillustration.com, and an example product page where this issue occurs is Bedford Blues rugby club, Bedford | PRINT – Robyn Caley Illustration

 

Any suggestions would be extremely gratefully received, my website cannot launch without fixing this.

 

Thank you!

Replies 5 (5)

Finer
Shopify Partner
2604 551 904

@Robyn could you provide us a link / URL to one of the products where this is happening?

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Robyn
New Member
5 0 0

Thank you, I can: Bedford Blues rugby club, Bedford | PRINT – Robyn Caley Illustration

Let me know if you have any issues - my shop is currently password protected.

Robyn
New Member
5 0 0

Hi @Finer, thank you, here is an example: Bedford Blues rugby club, Bedford | PRINT – Robyn Caley Illustration

Let me know if you have any issues with it - my store is still password protected.

Bundler-Manuel
Trailblazer
337 21 36

Hello Robyn @Robyn i think it would be a good idea to share your store URL link so the issue with regards to the products can be properly checked and assessed. 

Emmanuel
Please let me know if it works by marking it as a solution!
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Robyn
New Member
5 0 0

Hi @Bundler-Manuel, it is Robyn Caley Illustration. An example product in which the issue occurs is Bedford Blues rugby club, Bedford | PRINT – Robyn Caley Illustration

Let me know if you have any issues seeing these pages, my store is still password protected.