Products don't display on IOS

[EvenGreener_Nat]

We're having an issue on one of our sites where products fail to load on IOS devices so it looks like the site has no products.  Sometimes they'll load momentarily but when the page is refreshed they disappear. 

All other devices seem to perform as they should. Examples below:

Does anyone have any pearls of wisdom? 

thanks

[Entesta]

Hi @EvenGreener_Nat 

I was trying to test it out and identify the root cause of the issue. However, I have tried a few postcodes and it failed. Could you please share a postcode that I can use to search products and browse?

Thank you

[EvenGreener_Nat]

Hi

Thanks for replying so quickly.   You can use any of these

CM1 1AA

M1 1AA

EX1 1AA

[Entesta]

Hi @EvenGreener_Nat 

I have tried it on Mac, iOS, and iPad as well but unfortunately, I could not reproduce the issue. All the product images are loading fine for me.

Please try once from the private tab.

Do let me know if I have missed anything.

Thank you.

[EvenGreener_Nat]

Thanks for taking a look @Entesta 

It's working for me on my Mac in Chrome but not Safari, both private and standard.

On my iphone it works sometimes but then disappears when refreshed on both Chrome and Safari, private and standard.  Multiple customers reporting the same so it seems to be behaving differently for different users.

I'll see if I can narrow it down to browser versions or something!

thanks for your time, I appreciate it.

[Entesta]

Hi @EvenGreener_Nat 

We will do a few more tests and share if we are able to reproduce the issue from our end.

Thanks.