Random Numbers & Letters Showing in Form Submissions

[MollieHammond]

Hi all, 

I'm currently building a website in Shopify so can't link it as it hasn't been published yet (fingers crossed later this week). 

We have many contact forms on the website for different things. However, despite not being able to see this in the editor, the submissions keep coming up with random numbers and letters on the field title. 

Does anyone know how to fix this? 

Images below of what comes through to to our email. 

Theme: Palo Alto. 

Using standard submission forms, not an app.

Any help would be greatly appreciated. 

Thank you in advance. 

[PaulNewton]

For other merchants, if having a similar problem but using an app for managing forms contact the apps support.

Hi @MollieHammond If your using custom form properties(aka optional inputs) then it looks like whatever tools was used added an auto-increment value to each successive property as the form was being made or inputs being generated before being added to the theme. Or there's some logic loop appending the value for each input.

Meanwhile the kinda classname-esque characters 'Radio Cxf Re' etc etc may indicate there is malformed HTML on the pages.

, or that javascript is messing with things during the rendering, loading or submission of the form.

If you need this debugged and fixed then contact me by my email for services.
Contact info in forum signature.
ALWAYS please provide context, examples: store url, theme name, post url(s) , or any further detail in ALL correspondence.

Good Hunting.

[EBOOST]

Hi @MollieHammond ,

May I suggest to update code these steps:

1. Go to Store Online-> theme -> edit code

2. Sections/contact-form.liquid

3. Find name of input to remove it

If you are not sure. Then you can share code of this file. I will help to update it.

[MollieHammond]

Hey, 

Thanks so much for taking the time to reply. I can't see any of this in the contact form section. 

It's now randomly happening on our other websites too so I'm wondering if Shopify is having an error?

[EBOOST]

Hi,

I checked my store. But it is normal. I saw your form have so many fields added. So I think it related to custom code. Maybe this code has been added to test then forgot remove it.  You can find any code related to form contact after that remove it.

[MollieHammond]

Hey, 

this simply can't be custom code. I only just added the forms and there's no code involved whatsoever. This is the build in shopify form and all I did was edit on the front end.

[EBOOST]

Hi,

I checked  this store. https://www.coffee.prestigerepairs.com.au/pages/contact-us

Result:

Could you let me access your store? I will help to check it.