Refresh theme selecting color or size moves me back up the page

Svds
Excursionist
66 0 9

When a potential customer tries to select a color or size, the website automatically sends you back to the top of the page, away from the colors and sizes, how can I fix this, so that it doesn't send me back to the top of the page?

Replies 8 (8)

PageFly-Noah
Shopify Partner
1119 201 221

 

This is Noah from PageFly - Shopify Page Builder App

I can help you. Please can you provide the website url. Thank you.

 

Best regards,

Noah | PageFly

Please let me know if it works by giving it a Like or marking it as a solution!


PageFly - #1 Page Builder for Shopify merchants.


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Svds
Excursionist
66 0 9

our website URL: https://facce-amsterdam.nl/

 

PageFly-Noah
Shopify Partner
1119 201 221

Thank you, you mean click color -size in product page, I have try click but it dont show issue, Can you send me image where click to show issue , Thank you !

Please let me know if it works by giving it a Like or marking it as a solution!


PageFly - #1 Page Builder for Shopify merchants.


All features are available from Free plan. Live Chat Support is available 24/7.

Svds
Excursionist
66 0 9

the issue is only on mobile version. when selecting the size or color in mobile version, the website sends me back up to the top of the page, only mobile, but that is a big issue since almost all traffic comes through mobile.

PageFly-Noah
Shopify Partner
1119 201 221

Thank you . I got it. You need contact support theme to fix it.Because theme have a code js set when select the size color it will scroll to top page. So I can't edit it.

Please let me know if it works by giving it a Like or marking it as a solution!


PageFly - #1 Page Builder for Shopify merchants.


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Svds
Excursionist
66 0 9

How and where do I contact them? 

PageFly-Noah
Shopify Partner
1119 201 221

@Svds  You can follow document in here: https://help.shopify.com/en/manual/online-store/themes/theme-support?section=Desktop
Thank you !

Please let me know if it works by giving it a Like or marking it as a solution!


PageFly - #1 Page Builder for Shopify merchants.


All features are available from Free plan. Live Chat Support is available 24/7.

diego_ezfy
Shopify Partner
2967 571 899

@Svds 

This is an issue with the app you're using, it should be addressed by its developers. There may be an option to deactivate this in the settings panel as well.

Kind regards,
Diego