Removal of 'Add to Cart' button but customer can still purchase items

Kenton2
Shopify Partner
16 0 1

Hi All, 

 

I have items on my site that I have as view only. In the theme editor I have removed the buy and add to cart buttons and added a button that just links to a page that tells the customers its for instore only. 

 

I have customers that are still able to add items to their cart and purchase the items even with the buy buttons completely removed. 

 

How is this possible? I cant figure this out. 

 

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Replies 4 (4)

YOD_Solutions
Shopify Partner
209 23 31

Please share the url for one of these products. I will have a look for you.

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YOD_Solutions
Shopify Partner
209 23 31

This is a tricky one.  I can see the "Add to cart" form submission is removed. So, it appears your customers are not using the product page to add the product to cart. Have you listed your products somewhere else, for example, in the "Shop" channel, Facebook store, etc

Founder @ JsRates: Custom Shipping Rates
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
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Kenton2
Shopify Partner
16 0 1

The item is only available in the online store sales channel, nothing else. 

 

Its been driving me crazy trying to figure it out. When we ask the customers they just say that they were able to add it to their cart but I cannot seem to replicate that process.