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remove discount pop up

Solved
mortada03
Excursionist
17 4 2

Hello can anyone help with this problem? My store keeps getting this discount pop up and I don't know how to remove it

my store link is: pawsofus

 

Regards,

Mortada

Accepted Solution (1)

Accepted Solutions
mortada03
Excursionist
17 4 2

This is an accepted solution.

i found it was in the theme settings pretty silly of me 😛

View solution in original post

Replies 9 (9)
Mac
Shopify Staff
Shopify Staff
719 65 105

Hi, @mortada03!

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

 

I browsed through your shop and did notice the 20$ off discount pop up. While many merchants find pop ups useful, I can certainly see how it can distract the customer when navigating your store. If you head over to your Shopify Admin and click on the Apps section, check to see if you have any apps that can be potentially related to this feature. You will want to look to completely remove the app, or simply disable the pop up feature in the apps settings. 

 

Instead of the pop up, have you thought about adding your promotion to your announcement bar at the top of your website? The text "Welcome to our store" could be replaced with your new discount offer. This way, customers will be able to view the discount without being distracted by a pop up. This can be changed directly from your Theme Editor in most cases.

 

Kindly reply back to this thread with any questions or updates and we can continue troubleshooting if removing an app does not solve the issue.

 

Talk soon! 

Mac | Social Care @ Shopify 
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mortada03
Excursionist
17 4 2

thanks for the reply mac, but I don't think there are any apps that caused this. The only apps I have are: Facebook, Google, Klaviyo, Snapchat ads, Oberlo, and Shopify email.

 

Regards,

Mortada

Mac
Shopify Staff
Shopify Staff
719 65 105

Hi again, @mortada03!

Thank you for following up with that additional information.

 

Now that we have ruled out of the potential of an application causing this pop up, are you able to confirm what the name of your theme is? This way I can look into the features to determine if this functionality is built into the theme. This will also help determine if the popup is being caused by a piece of code that may have been added manually, or left over from a previously uninstalled application. 

 

I look forward to hearing from you so that we can continue troubleshooting! 

Mac | Social Care @ Shopify 
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mortada03
Excursionist
17 4 2

hi mac the name is 

booster-premium-2.2.1 1

 
Mac
Shopify Staff
Shopify Staff
719 65 105

Hey, @mortada03!

Thanks for the response. 

 

While I am not able to locate this on our Theme Store, it looks like the Booster Theme team has a Help Center with some resources about the theme. I found an article called Most popular Booster in-theme apps that outlines that this theme has a few built in apps that provide functionality like upselling and crosselling. So it's very possible that the discount pop up you are seeing can be turned off within your theme editor.

 

My suggestion here would be to reach out through their contact page and ask if they can point you in the right direction. 

 

Kindly reply back to this thread with any questions or updates. Thanks! 

Mac | Social Care @ Shopify 
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mortada03
Excursionist
17 4 2
Thanks Mac I’m gonna look into it
Mac
Shopify Staff
Shopify Staff
719 65 105

Hi again, @mortada03!

 

No worries! I appreciate you trying out the suggestions and I'd be happy to hear back from you with any updates regarding this situation. Doing so will also help similar merchants who may be in a similar situation. 

 

If you have any other questions, feel free to follow up and let me know! Additionally, I'm always looking to help out merchants with ideas or feedback related to their stores. How is business going thus far? 

 

Talk soon! 

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

mortada03
Excursionist
17 4 2

This is an accepted solution.

i found it was in the theme settings pretty silly of me 😛

Mac
Shopify Staff
Shopify Staff
719 65 105

Hi again, @mortada03!

 

Thank you for providing that update. So in this case, it turns out that you were able to toggle the pop up menu directly from your theme editor. Also, no worries at all, posting your question could potentially help other merchants in a similar situation as yours. 

 

All the best! 

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog