Re: Remove express checkout from cart and first checkout page

Remove express checkout from cart and first checkout page

fwegberts1
Tourist
8 0 11

Hello,

 

We would like to remove the express payment methods from the shopping cart and from the first step of the checkout. We still want customers to be able to pay with paypal. But not via the express option.

 

Scherm­afbeelding 2022-12-13 om 16.54.42.png

 

The express checkout is a real conversion killer in the European Union. Because visitors think that the express payment methods (paypal, apple pay and google pay) are the only payment methods we offer. While this is not the case.

 

There should be an option to turn this off. Seems like a very simple adjustment to me.

All custom options I find on this forum to remove the express checkout no longer work.

 

Please shopify help us!

 

Regards,
Frank

Replies 21 (21)

LitCommerce
Astronaut
2860 684 745

Hi @fwegberts1,

What theme are you using? Please send me the theme name, I will guide you to change it

LitCommerce - The Most Simple & Affordable Multi-channel Selling Tool.
Effortlessly sell on biggest marketplaces like Amazon, Etsy, eBay, Facebook etc with bulk listing tool, real-time sync & smart order management. Use LitCommerce free for 1-year now!
fwegberts1
Tourist
8 0 11

@LitCommerce 

 

We are using Avone theme. Our site is loftique.nl Can you advice? Thx!

LitCommerce
Astronaut
2860 684 745

Hi @fwegberts1,

First, you need to enable dynamic checkout buttons at the cart page.

Then, go to Assets > theme.css and paste this at the bottom of the file:

.additional-checkout-buttons {
  display: none !important;
}

Hope it helps!

LitCommerce - The Most Simple & Affordable Multi-channel Selling Tool.
Effortlessly sell on biggest marketplaces like Amazon, Etsy, eBay, Facebook etc with bulk listing tool, real-time sync & smart order management. Use LitCommerce free for 1-year now!
PascalR
Shopify Partner
39 0 6

Hello, we have the same problem. We use  turbo theme from out of sandbox

We want to hide paypal button in the chekout

Can you help us

regards

Pascal

fwegberts1
Tourist
8 0 11

@PascalR 

This is not possible anymore since the changes in the shopify 2.0 templates. Only way now is to turn off paypal and other accelerated checkouts like google, apple pay. 

 

@Shopify please fix this because the express checkout is a real conversion killer in countries like the Netherlands, Belgium etc.

Emily96
Excursionist
12 0 4

This works well with dawn 2.0 version 11.  Simply added it as custom CSS to the subtotal section in the cart 😊👌🏻

numtek
Tourist
4 0 1

Wish I could but I'm not allowed to add custom CSS.

In that case I would have solved this issue months ago 🙂

Emily96
Excursionist
12 0 4

I'm not familiar with your specific theme structure but the following works on my theme too so you could also give it a go and test it out.

 

Try adding at the top or bottom of your cart.liquid equivalent file:

 

<style>
.additional-checkout-buttons {
display: none !important;
}
</style>

 

AE9
Excursionist
13 0 2

Please help for the same, i am using focal theme.

Sam9516
Shopify Partner
43 1 15

Now you can hide express checkout options on the checkout information page using the BeSure Checkout Rules app. This allows you to still continue to show them on the checkout payment page, while hiding them on the checkout information page. The only catch is it works mainly for new customers, for repeating customers with auto address fill, it will show them but usually for those customers checkout will skip the information page anyway and go directly to checkout shipping page, so it works out well.

EliskaM
Explorer
79 1 9

I have the same issue, using dawn theme 11.0.0
Can you help me pleeeazzzeee? 😊

hjcommerce
Visitor
2 0 15

Dear Shopify Customer Support Team,

 

I am writing to express my dissatisfaction with the Quick Payments Buttons in the checkout process on Shopify. As a user in the Netherlands, Belgium, and Germany, I have noticed that these buttons have an extremely negative impact on conversion rates for our sites.

 

It is frustrating to see that Shopify has not taken any action to address this issue promptly. It seems like such a simple fix, where a toggle button could easily turn the feature on or off. Yet, it is taking a long time for any updates or changes to be made.

 

As a loyal Shopify customer, I would like to see this issue resolved as soon as possible. I am hoping that Shopify can take immediate action to fix this problem and improve the user experience for all of us.

 

Thank you for your attention to this matter.

 

Sincerely,

Pandora001
Excursionist
14 2 4

Quick fix at the checkout level is to disable Paypal, and google pay (apple pay is fine, it doesn't pop as express checkout).

People don't use it in Europe anyway and they can still autofill their credit card if they have google pay.
I agree that those payment methods are a big turn-off for European as customers have more local favourite payment methods and these make the shop look like a dropshipping American website. 

Fwegberts
Excursionist
13 0 3

In Germany paypal is nr1 payment method so you cannot turn it off without losing revenue. You can offer Klarna instead maybe.

numtek
Tourist
4 0 1

Well over here in The Netherlands Paypal and creditcards lead to decreased revenue if you show that the only option (first). People just leave and won't even click through to see that iDeal is there as well.

So disabling Paypall is the way to go over here, until Shopify fixes their stuff.

numtek
Tourist
4 0 1

I fixed it!


Disable it using the disable paypall express button. Go to payments but don't click on manage.

Find it at Additional payment methods
PayPal Express Checkout

 

Aalso disable google wallet

eli97
Visitor
1 0 0

Hi!

Awesome to hear that you fixed this! Congrats on that.

Shopify just helped me activating the 1-page-checkout early acces, thanks again Shopify, so that should already help for us.
However still interested in how you found PayPal under the additional payment methods. 
Disabling PayPal Express Checkout I did find, but not able to locate the way to add them again as additional payment method. 

Are you using Shopify Payments or a service like Mollie?

 

Thanks!

numtek
Tourist
4 0 1

Hi!

I completely and permanently disabled Paypal.

It seems there is no other workaround.

Which kinda suprised me but it is what it is.

I use Shopify Payments to interface with iDeal.

Fwegberts
Excursionist
13 0 3

Hi @numtek 

 

We are now using this app and its working good for now 🙂

 

Besure checkout rules

Fry
Explorer
78 2 38

Hi all, 

 

Do you have numbers on how the app affects your conversion rate? Or how often have you received feedback from your customers that they miss the typical payment methods and that they don't understand the express checkout? (for Europe)

 

We are a bit unsure what to do, we used to find the buttons annoying, but basically almost all online shops now look like this.

Is there a way to see how often Express Checkout was used?

 

Thanks a lot for feedback

Felix

nazeer-ahmed
Visitor
3 0 0

Hi, 
you can use different apps to customize your cart experience and make your user journey faster. One such great app that I would recommend to you is Extendons Direct checkout app for a fast checkout option in your Shopify store 

with this app you can skip the buy now button and customize the button according to your store template