Remove Shopify icon from email footer

rizwan_jaffer
Tourist
7 0 1

Hi, I have a question, how can we remove the Shopify icon from the footer of the email template. the icon with the address is appearing during order notification. email-templateemail-template

 

Replies 3 (3)
Edward-Newgate
Shopify Partner
504 22 61

Hi @rizwan_jaffer 

I think it's a signature. You should log in to your email account, then click Setting - >See all settings -> Signature. In this section, you can remove the signature and make another. If this does not work, you should contact the support team directly for help. This would solve your issue more quickly.

Hope it helps!

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SarahHall
Tourist
5 0 1

I'm having the same issue @Edward-Newgate and I can confirm that it is not a signature.

@rizwan_jaffer did you manage to find a solution?

Thank you.

rizwan_jaffer
Tourist
7 0 1

It was my client's shop, I recommended him to contact the support team. I didn't hear him back. Maybe you have to contact with the support team.