Server Error when buying a Theme

[Van11]

Hi, I tried to buy the theme Honey and the error message "server error". I need the new theme as soon as possible. Can anyone help? I've emptied the cache, changed the payment method and tried another browser and nothing worked. Does anyone know how to resolve this?

[SealSubs-Roan]

Hi @Van11 !

Have you tried other troubleshooting method such as using another device and internet connection? If yes and the issue still persists, kindly try to reach out to Shopify support team and see if there is a system issue on their end.