Shopify doesn't save my texts on the product description

[duong-nguyen]

I typed a lot in the description of my product. Then I clicked Save but some red box said that some kinda errors occur. The page then reloaded and I lost all my previous typing on the product description. Are there any ways I could get those back?

[JustinTharpe]

Hi @duong-nguyen 

I'm sorry to say, but there is no way to get that data. Since it was never saved in the first place.

Alas!

[PageFly-Kate]

Hi @duong-nguyen ,

This is Kate from PageFly - Landing page builder,

I'm sorry to hear that you lost your product description. Unfortunately, if you did not save a copy of your work elsewhere, it is unlikely to recover the lost text once it has been lost.

[Olivia]

Hi, @duong-nguyen!

Welcome to Shopify Community.

As mentioned by our fellow users, any text that was not saved is no longer recoverable from your product text box.

When you are typing descriptions in the future, you will notice that the Admin presents a banner that shows there are unsaved changes with the option to discard or save. It's a good idea to hit save at regular intervals to prevent losing large amounts of work.

With that being said, the main reason I wanted to follow up was to ensure this does not happen for you again. Are you able to reproduce the errors you saw? If so, can you show me a screenshot example? Unless you left the page for some time or it became unresponsive due to lack of activity, then this shouldn't happen.

I look forward to your reply,