I'm not 100% sure what you mean by:
hi I need help unlocking my site backup
Did you close your store and are now looking to get some information from it? If that is the case, your best next move is to contact our support team directly where they can verify you and see if this is possible. If you click here, you can log in to speak to one of our advisors via live chat, call back or email.
Nick | Community Moderator @Shopify
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