Slideshow Focal point suddenly not working anymore - dawn theme

Solved

Slideshow Focal point suddenly not working anymore - dawn theme

janvoneckern
Tourist
7 0 4

Hi everybody,

 

Somehow - out of nothing - the focal point placement on slideshow images doesn't have any effect on how the image will be displayed anymore. Yesterday it was still working...

 

Red marked text in following screenshot says: "This section of your theme does not support focus points."

 

Screenshot_Slideshow.jpg

 

Anyone experiencing the same? Any ideas?

Thanks! Jan

Accepted Solution (1)

alfcklam
Tourist
3 1 3

This is an accepted solution.

Also told the following by the Shopify Technical Merchant Support team:

Here are two workarounds that you can try:
 

  1. Edit the Focal Point via Content > File Section:

      • Navigate to Content > File section in your admin.
      • Move the focal point, and the error should not appear.
  2. Edit the Focal Point Directly in the Theme Editor:

    • Despite the error message, you can still edit the focal point directly in the theme editor.
    • This is a visual bug, and the changes should still take effect.

 
We have also reported this issue to our Developers, and they are working on a fix. In the meantime, please use the workarounds mentioned above.

View solution in original post

Replies 12 (12)

ttee19
Visitor
1 0 2

Hi, I'm having the same issue. My images were working fine a few days ago. Just noticed they are no longer responding to the focal point anymore. 

JaredKC1
Shopify Partner
2 0 3

I ran into the same problem. I checked with Shopify's Dawn theme (v12) and had the same results. I believe it is an issue on Shopify's side. 

alfcklam
Tourist
3 1 3

Having the same issue on Spotlight theme. Occured overnight and reported to a Shopify Advisor who has escalated it to their technical team. Created drafts of my site on Dawn and Refresh theme showing the same issues (so it doesn't appear to be related to a specific theme).

janvoneckern
Tourist
7 0 4

Please keep us updated, if he's coming back to you with any solution

Svilla-au
Shopify Partner
1 0 1

Also having the same issue using the Broadcast theme.

OllieTP
Tourist
6 1 7

Same issue here. Very frustrating!

ascharlemann
Visitor
1 0 1

I'm having the same exact problem and would love for Shopify to fix this so I don't have to do a pesky workaround on the actual image files. 

laurence01
Shopify Partner
1 0 1

Also experiencing this suddenly on a custom theme, glad to be reassured I haven't broken anything! Referencing `image.presentation.focal_point` is just returning "50.0% 50.0%" regardless of focal point set in admin...

alfcklam
Tourist
3 1 3

Issue has been resolved now by Shopify's back end and my focal points are working again.

janvoneckern
Tourist
7 0 4

Mine is also working fine again. Thank you!

alfcklam
Tourist
3 1 3

This is an accepted solution.

Also told the following by the Shopify Technical Merchant Support team:

Here are two workarounds that you can try:
 

  1. Edit the Focal Point via Content > File Section:

      • Navigate to Content > File section in your admin.
      • Move the focal point, and the error should not appear.
  2. Edit the Focal Point Directly in the Theme Editor:

    • Despite the error message, you can still edit the focal point directly in the theme editor.
    • This is a visual bug, and the changes should still take effect.

 
We have also reported this issue to our Developers, and they are working on a fix. In the meantime, please use the workarounds mentioned above.

janvoneckern
Tourist
7 0 4

Thanks for letting us know!