Some product thumbnail images not appearing on one collections page

NicKnack
New Member
6 0 0

Hello

 

The top two thumbnail images for two of my ten products are not appearing on one of my collection pages. I am using Debut theme, and I have never encountered this problem until today. 

 

This is the page: https://nicolaknackstredtjewellery.com/collections/exhibition-work 

 

I have deleted and reloaded the images, and also deactivated and reactivated the products, but it still isn't working

 

Can you please assist?

 

Thank you

Replies 11 (11)

VIEKIN
Shopify Partner
662 79 94

Hi @NicKnack ,

Can you please give a link to your store here for checking?

If the store during development is password-protected, please send it too.

Thanks!

 

You can please Like and Accepted Solution if my suggestion helpful. And if you want to customize or develop new feature on Theme or App => Contact to us via Email or Skype.
- Contact Support : Gmail | Skype: live:.cid.309f2fbaceec513
NicKnack
New Member
6 0 0
VIEKIN
Shopify Partner
662 79 94

I found the cause here is that your product image here contains the "hidden" attribute. I don't know why it has been added here while other images displayed do not. So if you need those images hidden to display, you need to go to code check and remove the "hidden" attribute for them.

 

PHAVIA_0-1685347757425.png

 

 

You can please Like and Accepted Solution if my suggestion helpful. And if you want to customize or develop new feature on Theme or App => Contact to us via Email or Skype.
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NicKnack
New Member
6 0 0

Thank you, do I just delete the one word? Which code do I need to go to?

VIEKIN
Shopify Partner
662 79 94

Yes, you need to remove that word, because I don't know if your theme has been customized or not, but in my opinion, you can find it under the "list-items.liquid" file in the snippet folder and check the code here.

 

You can please Like and Accepted Solution if my suggestion helpful. And if you want to customize or develop new feature on Theme or App => Contact to us via Email or Skype.
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NicKnack
New Member
6 0 0

Thank you. 

 

I believe I have customised it, and unfortunately I don't have"list-items.liquid" under the snippet folder. 

 

I did find the word 'hidden' in the "product-card-list.liquid" and also in the "product-card-grid.liquid" but it is not the same as the sequence you had in your screenshot. Here is what I have: 

 

Screenshot 2023-05-29 at 7.47.54 pm.pngScreenshot 2023-05-29 at 7.51.29 pm.png

VIEKIN
Shopify Partner
662 79 94

You can check here to find the attributes of product images. It's come from attributes of image

PHAVIA_0-1685355966229.png

 

You can please Like and Accepted Solution if my suggestion helpful. And if you want to customize or develop new feature on Theme or App => Contact to us via Email or Skype.
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NicKnack
New Member
6 0 0

Sorry, I don't understand what I am supposed to do, do I just delete the word 'hidden' in lines 13 and 26?

VIEKIN
Shopify Partner
662 79 94

Nope, you need to check the red arrow I point you to because the "hidden" attribute is at the image tag.

If possible, you can please copy-code that file and show it here, which will be easy to check help you.

 

You can please Like and Accepted Solution if my suggestion helpful. And if you want to customize or develop new feature on Theme or App => Contact to us via Email or Skype.
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Ujjaval
Shopify Partner
1242 197 210

@NicKnack have you had made some changed into the  file so , it might look like this then you can revert the site.

Ujjaval_0-1685354074861.png

it might be solve your problem to revert back your file to original one or to make it on desire time version.

NicKnack
New Member
6 0 0

Hello

 

I haven't made any changes, I just made a new collection and added some products and the images for these two products are the only ones that don't appear