The Theme you're looking for couldn't be found

[Martin11231]

Every time I try to customise my store this keeps popping up. See below:

[Martin11231]

I change another device and browser and also failed.

[M_Waseem]

It could be related to your .json config file if you recently added/removed a custom section.

[Lana]

Hello, @Martin11231!

Thanks for sharing the screenshots and all of the context.

Just to retrace your steps, you're saying this occurs when you go to Customize your theme in your Online store > Themes section within the admin?

Does this happen only with one theme, or are you finding a similar behaviour when you attempt to open other themes?

If you haven't already, it would be worth testing this out with a different theme just to see if this error is specific to the theme that is not working.

In case you don't have one added, you can follow this link here to our selection of free themes, add any one of them to your store, and attempt to customize. Let me know what happens!

If the free theme works, tell me more about the one that you're trying to work with - what is the name of this theme, where did you acquire it, and has it always been this way, or did it work before?

Any additional context that you can provide would be super helpful! 

On a side note, I see that you are a new member here - so you must be new to Shopify as well? I would love to hear a bit more about you're store and how you're getting on in general, aside from the theme issues. 

[Martin11231]

Hello Lana,

Actually, the themes are all the same, but the one released now cannot be customized.

The other three themes can be customized.

Could you help me check it?

Because I'm in a hurry. Thank you so much.

[Lana]

Thanks for sharing, and also for your patience while I was out of office.

This is quite an unusual behaviour, so it would be good for our team to take a closer look at this for you.

Could you reach out to our support through this link here, so that we can investigate? 

[adamsweden]

@Martin11231 @Lana did you ever find a resolution for this? I'm having the same problem with all of my themes.

[NajaFK]

How was this solved? I am having the same issue

[kallenconsult]

Getting the same here, this morning.  What's strange is that I can Edit Code for it, just not do anything else.

Any reports of a resolution on this?

[kallenconsult]

We solved it through some suggestions in a different area.  The issue wasn't with Shopify, but in our settings_data.json in the config folder of the code.

One of our developers, using an external tool (VSCode), introduced some faulty JSON code.  Had he been working within the Shopify editor itself, it would never have been a problem (Shopify validates code before it saves.)

I would suggest taking both settings_data.json and settings_schema.json from the config folder and validate them with JSONLint.

(Basically you copy the code from the file, paste it into the big box on the jsonlint.com website and click "Validate".  If it doesn't check out, you need to correct it--probably misplaced commas or brackets.)

Good luck!

Scott.

[Vikkram]

I am having the same problem. I duplicated the DAWN theme and customized it. Initially, it was working fine. But now I am getting the same error. The DAWN theme can be customized. I guess this happened after I changed and published the DAWN theme, and when I switched back to my theme, this issue started.

Please look into the matter & do the needful. 

[Shabir_Bhat]

Hi everyone, I know this is late reply, but I was facing the same issue and i have fixed that..  If any other person facing this issue, simple go to your theme files and find folder config under this folder you will find two files setting_schema.json and settings_data.json. Do one trick just give empty space any where with your space bar on keyyboard and then try to save it.. You will get error. find that id, and remove that from the file then re save the file it will get fixed in my case it was asking me it is invalid css type... so i removed that color type from settings and and saved the file and theme editor start working .... and then i have fixed section json code and it got fixed for ever.