Re: Theme editor frozen and cannot scroll or edit

Theme editor frozen and cannot scroll or edit

Kjcms01
Visitor
3 0 0

I am trying to edit my theme in the app, but when I click customize it opens my theme but I am not able to scroll or click anything. I can only change or update the theme sections but I can’t scroll to see my site. I have already logged out a few times but it’s still not working for me. 

Replies 6 (6)

Kjcms01
Visitor
3 0 0
I know how to use the theme editor, the issue that I am having is the app
itself when opening the theme editor. I can not scroll or click anything in
the preview to see the changes I’ve made.

IL-Graceful
Shopify Partner
10 0 7

Did you ever get this resolved?  I am having a similar issue.  I know how to use the theme, but for some reason, I cannot scroll in the theme editor when customizing my theme.  And doesn't matter which theme.  I tried testing on my back up themes, and the free themes, and same issue.  I have to zoom out to see all of the features & options of a particular block / section.


Same issue no matter which browser I use.  Tried Chrome, Firefox, and IE.  And all the themes have this issue. 

Kalabaw
Visitor
1 0 0

Same here.  I have to zoom out but then I cant read it

Fadel1
Tourist
4 1 2

Im having the same problem - started just now...

Kjcms01
Visitor
3 0 0

I believe the issue was because I had a app that was somehow having a invisible pop up in the way and I had removed it but I will definitely check to see. But make sure that any apps you have jointed to your site doesn’t have some sort of pop up or coding that is altering the website

IL-Graceful
Shopify Partner
10 0 7

Strange.  Now it all works.  Tried different browsers, different themes, and all good now.  So maybe Shopify was testing something?