This order can’t be shipped to the address you entered.

hafid00
Tourist
21 0 0

Hello i wanted to test checkout in my store and i got this issue during the checkout   ......This order can’t be shipped to the address you entered. Review your address to ensure that all fields have been entered correctly and try again.

Replies 11 (11)
Shay
Shopify Staff
522 86 101

HI @hafid00 

This can be a bit tricky to solve as there are a lot of things that can create this issue. I'll list some of the most common things that can cause this and you should hopefully be able to get it resolved quickly!

  1. Make sure you do have shipping rates setup for the country/location of the shipping address you are testing. You can find your shipping rates under Settings > Shipping in your admin.
  2. Check that all shipping locations are enabled (can be found on the bottom of the shipping rates page), this includes dropshipping services as well as physical locations. 
  3. Make sure your products are not marked as "no shipping required" in their product details. You can quickly double check this by using the Bulk Editor
  4. Also in the Bulk Editor, check to make sure that your item weights are correct. It is common to see weights that are supposed to be grams be in kilograms instead, making it ineligible for the available shipping. 
  5. Make sure you have a default package setup to calculate your shipping rates with.
  6. If you have more than one shipping profile, make sure that they have matching shipping rates so that customers can check out with all their items at the same time. 

If you are still not able to find the issue please don't hesitate to reach out to our live support for additional help with this. To contact our live support please follow this link: Shopify Help Center - Contact Support, sign into your store account, search for your issue and use the contact support button at the bottom of the search results to see all our live support options. 

Thank you!

Shay | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

hafid00
Tourist
21 0 0

thanks for the reply, i have checked somethings and i guess they are correct but other things you said i didnt get it,  can you please give me the direct link to the live chat cus i cant find it i really need someone to fix this for me thanks bro

Shay
Shopify Staff
522 86 101

We don't have a direct link I can provide as you need to go through the Help Center to ensure you receive the contact information for the right support team. When you follow this link: Shopify Help Center - Contact Support you will be asked to sign into your store account. You will then be asked to search for your issue in the Help Center. At the bottom of the search results there will be a contact support button you can use to see all the available support options we have. 

If that isn't working for you, please take a screenshot of the last step you are able to get to and I will help you troubleshoot. 

Shay | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Irena
Explorer
76 1 13

Thank you @Shay, in my case it was point 2. from your list.

Shay
Shopify Staff
522 86 101

Great! I am glad you were able to get that resolved and thank you for your reply letting us know what the problem was. This will really help future merchants in the same situation. 

Shay | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ramilc
New Member
1 0 0

Hi!

I'm encountering the same error but i'm only using Local delivery. I can't enable shipping because it will automatically use that instead of local delivery. Kindly help.

Shay
Shopify Staff
522 86 101

Hi @ramilc 

To clarify, you want to ensure your checkout only shows the option for local delivery and no postal mail shipping options?

If yes, that is very easy to do! In your shipping settings, where you create your shipping zones and add your rates, you want to ensure you have a shipping zone created for the location your business is in but leave the section for RATES empty. As an example, please see my screenshot below:

13-27-52816-32126

Make sure to save your changes and test using an address that is located within your shipping zone. Let me know if you still have any questions getting this setup. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

padma
New Member
1 0 0

Hi @Shay , I have gone through all your points in your list thoroughly and I haven't found the issue yet. My client who is trying to purchase is in the US and my business is registered in Indonesia.

 

I have created the shipping profile with shipping rates for all the country of the US, check the product she is trying to buy to verify the weight and that it's set to ship.

 

I have even deactivated the autocomplete in the address when she summits it.

 

Please help, as this is really inconvenient for this time of the year

JohnHa
Explorer
65 1 22

Hi @padma 

 

You can double-check these settings to make sure that everything is working properly.

 

  • Check product as a physical product
  • Set up fulfillment priorities
  • Products or variants stocked at this location
  • Have less than 20 locations
JohnHa | Beehexa Team | Shopify Integration
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