Hello i wanted to test checkout in my store and i got this issue during the checkout ......This order can’t be shipped to the address you entered. Review your address to ensure that all fields have been entered correctly and try again.
This can be a bit tricky to solve as there are a lot of things that can create this issue. I'll list some of the most common things that can cause this and you should hopefully be able to get it resolved quickly!
If you are still not able to find the issue please don't hesitate to reach out to our live support for additional help with this. To contact our live support please follow this link: Shopify Help Center - Contact Support, sign into your store account, search for your issue and use the contact support button at the bottom of the search results to see all our live support options.
thanks for the reply, i have checked somethings and i guess they are correct but other things you said i didnt get it, can you please give me the direct link to the live chat cus i cant find it i really need someone to fix this for me thanks bro
We don't have a direct link I can provide as you need to go through the Help Center to ensure you receive the contact information for the right support team. When you follow this link: Shopify Help Center - Contact Support you will be asked to sign into your store account. You will then be asked to search for your issue in the Help Center. At the bottom of the search results there will be a contact support button you can use to see all the available support options we have.
If that isn't working for you, please take a screenshot of the last step you are able to get to and I will help you troubleshoot.
Great! I am glad you were able to get that resolved and thank you for your reply letting us know what the problem was. This will really help future merchants in the same situation.
I'm encountering the same error but i'm only using Local delivery. I can't enable shipping because it will automatically use that instead of local delivery. Kindly help.
To clarify, you want to ensure your checkout only shows the option for local delivery and no postal mail shipping options?
If yes, that is very easy to do! In your shipping settings, where you create your shipping zones and add your rates, you want to ensure you have a shipping zone created for the location your business is in but leave the section for RATES empty. As an example, please see my screenshot below:
Make sure to save your changes and test using an address that is located within your shipping zone. Let me know if you still have any questions getting this setup.
Hi @Shay , I have gone through all your points in your list thoroughly and I haven't found the issue yet. My client who is trying to purchase is in the US and my business is registered in Indonesia.
I have created the shipping profile with shipping rates for all the country of the US, check the product she is trying to buy to verify the weight and that it's set to ship.
I have even deactivated the autocomplete in the address when she summits it.
Please help, as this is really inconvenient for this time of the year
You can double-check these settings to make sure that everything is working properly.