Unable to delete image from Shopify CDN

khaled_1
Visitor
3 0 0

Hi, 

 

I was in chat conversation with customer service agent. In the chat, I uploaded an image with my personal details such as address and phone number. After uploading it, I noticed this is going to public CDN of shopify and anyone with the link can access it. I also realized this merchant website chat engine is using shopify online store chat. After asking the customer service agent to delete the image, he told me he will simply block the entire chat and it will remove all data but I can see the link is still active and I can still access the image using the following masked URL: 

https://cdn.shopify.com/b/shopify-inbox/<RANDOM_CODE>.png 

 

Please help me to delete this image. It contains all my personal and private data, specially that EU GDPR does not allow this. 

Replies 2 (2)

PageFly-Theodor
Navigator
487 66 74

Hi @Amandalman,
This is Theodore from PageFly - Shopify Page Builder App.

Your image with personal details is exposed on Shopify's CDN. Here's what to do:

  1. Contact Shopify Support Again: Emphasize the urgency and mention EU GDPR. Call them or use live chat to request image deletion.

  2. Data Deletion Request (Optional): If contacting support fails, submit a formal GDPR data deletion request to Shopify.

  3. Change Personal Information: Consider changing any personal information associated with your Shopify chat account.

Best regards,
Theodore | PageFly

Please let me know if it works by giving it a Like or marking it as a solution!


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khaled_1
Visitor
3 0 0

Hi @PageFly-Theodor ,

 

Thanks for replying. Could you please help me with the Shopify phone number and live chat (not automated one) URL? So far I could not reach to any human support agent to discuss the situation.

 

Also, please help me in the automated chat: do you know what and where is "select a store button"? 

khaled_1_1-1711544894940.png

 

 

Best regards,