Unable to open webpage & theme customisation section

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error not opening store trendy fever.jpgerror shopify not opening.jpgHi in my store URL is not working even after connected with domain no error showing , also when i try to customise the store page is also not opening

Replies 2 (2)

Shopify Partner
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Hey Sumitahlawat, 

To resolve this, there are several ways you can try: 

1. Clear the browser's cache and cookie. Here is how to do it with Chrome. If that's doesn't work, you can look for any extensions that may be blocking the page. 

2. Try again with Incognito login. 

3. Browse another free theme from Shopify Theme store and try again: https://themes.shopify.com/collections/free-themes
4. If your Shopify Plan is Starter plan, you might not be able to customize some themes. 

Hope this helps! 


Robert Vu
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Hi it was not opening with my internet connection when using vpn or other service provider its working fine , whats reason for this