update from down theme 12.0.0 to 14.0.0 takes too long

[Z18]

im having some issues updating my down theme from 12.0.0 to 14.0.0 takes hours to update and didnt update at all

i restart my pc a lot of time, i check my last version of my browser and is up to date, i delete cache and cookies and it doesnt work. i even try to update via mobile app and its the same, take so much time and nothing happend..

i dont want to download again the theme because i need to do a lot of work making the changes i did in the past, so is not an option for me right now

[SealSubs-Roan]

Hi @Z18 !

Have you tried other troubleshooting steps such as, switching to another internet provider for example, use mobile data instead of Wi-fi, use different browser, and use another device? If so, and the problem still persists, I highly suggest that you reach out to Shopify support team so they can further check your account and see if there are any account or system issue.