'Upload File' button is not working on Google Chrome

[vpfitofficial20]

Hey guys, I'm trying to upload photos to the file page, but the 'Upload File' button is not responding with Google Chrome. Nothing happens when I click on the button. The same thing occurs when I try to upload a photo on the About Us page. I kept trying to upload files last night, and tested again this morning, and still does not work.

Is this an overall Shopify technical issue? Anyone else experiencing this? Looking forward to a response, thanks! 

[vpfitofficial20]

I did try on Safari, and the button works! But would still prefer to work on Google Chrome, since all of my work is saved there.

Still, anyone knows what the issue may be when using Google Chrome?

[Hilary]

Hi @vpfitofficial20 

Welcome to the Shopify Community. Thanks for taking the time to reach out about this, and for updating the thread while testing other browsers. 

We did experience a live issue with the Files section of the admin earlier today (around the time of your posting) and this issue has since been resolved. Are you able to please try clearing your cookies and cache on your Chrome browser and try uploading a file again? Thanks for your patience today while our developers worked on a solution. 

So you know, I've just tried uploading a file to the Files section of my test store using Chrome, and it was successful. Make sure your browser is also up to date if you're still experiencing issues. 

Let me know how this goes!

[Sharoncarat]

I'm having the same issue. My chrome is up to date but I need to keep restarting it in order for the upload button to work. Is anyone else still having this issue? I prefer to use Chrome, is a fix in the works?

[Leith_Gray]

Yep same here. Upload file buttons are not responsive on Chrome.

Works just fine on Safari but I can only access our apps on Chrome so having to switch in and out of both which isn't ideal!

[Mariasanto]

I am having the same problem, Upload button is not working, I'm in Chrome

[AnaGomez]

Me too! Please help us out!

[ohmynaze]

Also having this problem.  Button seems to be unresposive in Chrome.

[MLACA]

This is happening with me too! used to work just fine, but can't hit the upload button when I go to digital attachments from within a product, or from within settings. Contacted support and couldn't attach anything to the chat. super huge issue that I hope we can get help with!!

[ohmynaze]

I have actually managed to fix my issue. I have recently moved from an
intel-chip based Mac to one with an Apple M1 chip (which I think caused the
problem - as it uses a different (non-intel) version of chrome. I
originally deleted all my cookies etc, but nothing worked. Chrome updated,
but needed a second update later, which eventually fixed it. It has
happened again since, but I find a force quit, and then reopening all my
closed windows seems to fix it. Fingers crossed haven't had issues since.

[MLACA]

So the chip in the computer was the problem? Or are you stain fb the forced restart and second update fixed it?

[ohmynaze]

Upgrading the laptop meant that the existing version of chrome was
incompatible with the new chipset. So cause dproblems when updating Chrome.

[MLACA]

Ah gotcha thank you!