Variants in stock but showing unavailable

KustomKila
New Member
6 0 0

Www.kustomkreationzbykila.com 

Butterflies are full in stock, but showing unavailable.   I'm going to check all other products as well.   Can anyone please tell me how to fix this issue?

Replies 3 (3)
Don
Shopify Staff
1594 107 216

Hi there @KustomKila!

I took a look at your store and was able to see your butterfly product on your homepage, which I was able to add to my cart and proceed to the checkout.

Could you tell me a bit more about where these products are showing as unavailable, so I can check this out with you?

If you can link me directly to where you see this or show me images of where this is to be found in the store, that will help us to investigate this together.

Don | Social Care @ Shopify 
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KustomKila
New Member
6 0 0
Hi were you able to see all of the variants?
Don
Shopify Staff
1594 107 216

Hi again @KustomKila!

 

Thanks for getting back to me here.

I took another look at that butterflies product from your store and was able to change the title, colour and finish variants where available.

 

They were showing as available at this time, and it was possible to add them to the cart from there.

Can you check again from your side after clearing the cookies on your browser there to ensure you're viewing the live site?

 

Would you be using any apps that affect your variants, product page, or cart?

Don | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog