Video banner not showing or playing

dro1
Visitor
2 0 0

Hey guys! I'm using Impulse by Shopify and after entering my Youtube link AND file mp4 link, my video does not play or show. It shows as a black screen as the banner...any one know how I can fix this? It's driving me nuts. 

 

Thank you!

Replies 3 (3)

Litos
Globetrotter
688 169 143

Hi @dro1,

Please send your site and if your site is password protected, please send me the password. I will check it.

Litos - Shopify Development Service Provider
Need to develop or customize your Shopify store, feel free to contact us here.
dro1
Visitor
2 0 0

Hello - the website is www.fastcustomsigns.io - thanks! 

Litos
Globetrotter
688 169 143

Hi @dro1,

Are you referring to the 'BRING YOUR SPACE TO LIFE' section?

I checked and don't see the video uploaded, can you re-upload it?

Litos - Shopify Development Service Provider
Need to develop or customize your Shopify store, feel free to contact us here.